MSP Technical Support Specialist
3 days ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Net Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Responsibilities:
- Identify, research, and resolve technical issues related to hardware, software, and network connectivity.
- Develop and implement IT solutions to meet customer requirements.
- Provide timely and effective technical support via phone, email, and ticketing systems.
- Document and track all technical issues to ensure timely resolution.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
- Participate in on-call rotations to provide 24/7 technical support.
Requirements:
- 5 years of experience in technical support or 3 years of experience in technical support for a Managed Service Provider.
- Strong technical skills, including hardware, software, and network troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to lift at least 100lbs and work in a fast-paced environment.
About Net Inc:
Net Inc is a growing Managed Service Provider (MSP) founded in 1996, dedicated to providing quality technical support to businesses. We offer a dynamic and supportive work environment, opportunities for growth and development, and a commitment to excellence in customer service.
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