MSP Technical Support Specialist

3 days ago


Irving, Texas, United States NETinc Full time
Job Title: MSP Experienced Tech Support Specialists

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Net Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Responsibilities:

  • Identify, research, and resolve technical issues related to hardware, software, and network connectivity.
  • Develop and implement IT solutions to meet customer requirements.
  • Provide timely and effective technical support via phone, email, and ticketing systems.
  • Document and track all technical issues to ensure timely resolution.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.
  • Participate in on-call rotations to provide 24/7 technical support.

Requirements:

  • 5 years of experience in technical support or 3 years of experience in technical support for a Managed Service Provider.
  • Strong technical skills, including hardware, software, and network troubleshooting.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to lift at least 100lbs and work in a fast-paced environment.

About Net Inc:

Net Inc is a growing Managed Service Provider (MSP) founded in 1996, dedicated to providing quality technical support to businesses. We offer a dynamic and supportive work environment, opportunities for growth and development, and a commitment to excellence in customer service.



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