Technical Support Specialist
4 days ago
Abbott Laboratories is a global healthcare leader that develops innovative solutions to improve people's lives. Our diverse portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and pharmaceuticals.
Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays. This role requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities- Provide technical support to customers and field personnel via remote technology, including instrument screen sharing and AbbottLink.
- Troubleshoot, diagnose, resolve, and document customer issues, utilizing technical information such as Operation Manuals and Knowledge Management.
- Develop and maintain strong relationships with customers, enhancing their experience and driving customer satisfaction.
- Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues.
- Collaborate with peers, including Sales, Field Service, Global Service Support, and Quality, to ensure issue resolution.
- Associates Degree in a related field.
- 3 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.
- Bachelor's Degree in Medical Technology.
At Abbott Laboratories, we offer a competitive compensation package, including a base pay range of $52,000.00 – $104,000.00. We also provide a comprehensive benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and education benefits. Join our team and take the first step towards a rewarding career in healthcare.
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