Event Services Coordinator
2 weeks ago
Objective: The Convention Services Manager plays a crucial role in achieving the set objectives for conventions and events, contributing to the overall success of the hotel. This position involves delivering exceptional service to clients and ensuring compliance with the agreed-upon food and beverage requirements.
Key Responsibilities:
- Achieve targeted meeting planner satisfaction scores and revenue objectives while maintaining food and beverage standards.
- Conduct proactive outreach, including solicitation calls and property tours, tailored to client needs.
- Analyze market trends to stay ahead in the competitive landscape.
- Gain comprehensive knowledge of hotel operations and departmental policies.
- Ensure timely delivery and accuracy of banquet event orders.
- Communicate any changes promptly to relevant departments and leadership.
- Maintain a strong presence in the local community and industry networks.
- Assist in executing special promotions related to direct sales initiatives.
- Participate in regular meetings and other management-required functions.
- Perform additional duties as assigned by the General Manager or Director of Sales.
Qualifications:
- High School diploma or equivalent; prior experience in convention/event and catering sales is preferred.
- Demonstrated creativity and knowledge in food and beverage/event management.
- Valid driver's license for the applicable state.
- Strong verbal and written communication skills for effective negotiation and influence.
- Proficiency in professional selling techniques.
- Competence in general computer skills, particularly Microsoft Office applications.
- Able to work independently while managing multiple tasks efficiently; strong organizational and presentation skills are essential.
Physical and Environmental Requirements:
Ability to lift up to 20 lbs. frequently and carry objects weighing up to 10 lbs. This role requires significant walking or standing, along with effective communication skills.
Language Proficiency: Must possess strong language skills to read, write, and engage in discussions effectively.
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