Technical Specialist

5 days ago


Alexandria, Virginia, United States Clarivate Analytics US LLC Full time
About the Role
We are seeking a skilled Technical Specialist to join our IPfolio Premium Service team. As a Technical Specialist, you will work closely with clients to review and analyze client issues and requests to understand their needs and configure appropriate solutions.

About You
To be successful in this role, you will need to have a strong background in technical troubleshooting and configuration experience on the Force.com platform using declarative tools. You will also need to have at least 5 years of technical and troubleshooting experience, as well as at least 2 years of configuration experience on the Force.com platform. Additionally, you will need to have at least 1 year of Salesforce System admin experience.

What You Will Be Doing
As a Technical Specialist, you will be responsible for working closely with IPfolio's clients to review and analyze client issues and requests to understand their needs and configure appropriate solutions. You will also be responsible for sharing knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate.

About the Team
The IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions. The standard working hours are 9am - 5pm local time with flexibility to adjust to various global time zones as needed. Hybrid working is scheduled with 2-3 days/week on-site. Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

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