Supervisor of Finance Tech Operations

2 weeks ago


New York, New York, United States Ocean Casino Resort Full time
Job Overview

The Finance Technology Operations Lead plays a crucial role in delivering exceptional service and direction to the Tech Operations team. This position is designed to align with the strategic goals of the organization while supporting both the Senior Manager and Assistant Manager of Finance Tech Operations. The individual will ensure a consistent level of service across shifts and guide the Technical Team through departmental protocols and maintenance initiatives.

Key Responsibilities

  • Provide comprehensive support to the Senior Manager and Assistant Manager of Finance Tech Operations.
  • Set a standard for the team in customer service and foster a collaborative environment.
  • Deliver outstanding customer service in alignment with the company's mission.
  • Act as the primary point of contact for departmental staff and other organizational units.
  • Oversee the daily tasks of Tech 1's and 2's.
  • Ensure the proper functioning and scheduled maintenance of TR's, Quick Jacks, and all cage equipment.
  • Collaborate with IT and Accounting to ensure accurate reporting and equipment balancing.
  • Assist in the training and professional development of all levels within the Tech Operations department.
  • Adhere to all Federal, State, and local regulations, ensuring compliance with established programs.
  • Maintain accurate records and files as directed by senior management.
  • Ensure adherence to Key Controls and manage inventory of parts and equipment.
  • Collaborate with management on departmental projects, including maintenance and system upgrades.
  • Engage with vendors to guarantee the optimal performance of machines.
  • Support cage staff in resolving customer disputes and equipment issues.
  • Exemplify leadership within the department and communicate concerns to management.
  • Perform additional duties as assigned.

Essential Functions

  • Exposure to casino-related environmental factors, including secondhand smoke and high noise levels.
  • Ability to thrive under pressure in a dynamic environment with competing priorities.
  • Must be capable of standing for extended periods and moving throughout the facility.
  • Availability to work on holidays and weekends as needed.
  • Ability to lift items weighing up to 25 pounds.

Qualifications

  • Proficient in English communication (reading, writing, speaking, and understanding).
  • Thorough understanding of office management and daily operations.
  • Hands-on experience with Microsoft Office Suite.
  • Familiarity with cage equipment, including printers, money counters, time stamp machines, and Quick-Jack/TR units.
  • Excellent verbal and written communication abilities.
  • Strong organizational and time management skills.
  • Prior experience in a casino environment is preferred.

Benefits

  • Complimentary meal during shifts.
  • Opportunities for training and professional development.
  • Comprehensive health care plan (medical, dental, and vision).
  • Retirement savings plan (401k).
  • Life insurance options (basic, voluntary, and AD&D).
  • Paid time off.
  • Complimentary parking.


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