Collections Operations Supervisor
2 weeks ago
Are you seeking a rewarding career opportunity that offers growth and development? If you have a background in collections and prefer a supportive work environment over aggressive tactics, PeopleShare is excited to present a fantastic Collections Operations Supervisor position with a leading HVAC firm on the east coast.
As a Collections Operations Supervisor, you will be part of a dedicated team of finance experts responsible for managing customer accounts, contacting clients to recover overdue payments, and establishing payment arrangements. This role emphasizes a service-oriented approach to customer relations—no aggressive methods, just a commitment to assisting clients in managing their accounts.
The ideal candidate for the Collections Operations Supervisor role will possess a minimum of 3 years of experience in collections or related financial sectors, along with a demonstrated track record of exceptional customer service. Don't miss this opportunity to advance your career.
Job Details for the Collections Operations Supervisor:
- Schedule: Monday-Friday, Full-time with FLEXIBLE START TIMES between 7:45am-9:00am
- Pay Rate: $19-21/hr (negotiable based on experience)
Responsibilities for the Collections Operations Supervisor:
- Oversee customer accounts to ensure timely payments
- Communicate with customers regarding overdue balances, collect payments, and facilitate payment plan arrangements
- Process refunds and credit card transactions
- Maintain accurate account information and manage membership renewals/extensions/cancellations
- Address customer inquiries related to payments and account issues
- Investigate customer account details, payment history, and documentation as necessary
Requirements for the Collections Operations Supervisor:
- High School Diploma or GED required
- Exceptional mathematical and analytical abilities
- Detail-oriented with strong organizational skills
- Minimum of 3 years of experience in collections or finance-related fields is essential
PeopleShare is a premier staffing agency in the region, offering a variety of temporary to permanent positions across multiple sectors. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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