Finance Technology Operations Lead

2 weeks ago


New York, New York, United States Ocean Casino Resort Full time
Job Overview

The Finance Technology Operations Lead plays a crucial role in delivering exceptional service and direction to the Tech Operations team. This position is designed to align with the overarching goals of the organization while providing support to both the Senior Manager and Assistant Manager of Finance Tech Operations. The Lead will ensure consistent service quality across shifts and guide the Technical Team through departmental protocols and maintenance initiatives.

Key Responsibilities

  • Offer comprehensive support to the Senior Manager and Assistant Manager of Finance Tech Operations.
  • Set a standard for the team in customer service and foster a collaborative environment.
  • Provide outstanding customer service in alignment with the company's mission.
  • Act as the primary contact for department personnel and other organizational units.
  • Oversee the daily tasks of Tech 1's and 2's.
  • Ensure that TR's, Quick Jacks, and all cage equipment are functioning properly and maintained as scheduled.
  • Collaborate with IT and Accounting to ensure accurate reporting and balancing of equipment.
  • Assist in the training and professional development of all levels within the Tech Operations department.
  • Adhere to all Federal, State, and local regulations, ensuring compliance with the established program.
  • Maintain precise and up-to-date records as directed by management.
  • Ensure adherence to Key Controls and manage the inventory of parts and equipment.
  • Work alongside management on departmental projects, including maintenance and system upgrades.
  • Coordinate with vendors to ensure optimal machine performance.
  • Support cage staff in resolving customer disputes and equipment issues.
  • Exemplify leadership within the department and communicate any concerns to management.
  • Perform additional duties as assigned.

Essential Functions

  • Exposure to casino-related environmental factors, including secondhand smoke and high noise levels.
  • Ability to thrive under pressure in a dynamic environment with competing priorities.
  • Capability to stand for extended periods and navigate throughout the property.
  • Willingness to work on holidays and weekends as needed.
  • Ability to lift items weighing up to 25 pounds.

Qualifications

  • Proficient communication skills in English (reading, writing, speaking, and understanding).
  • Comprehensive knowledge of office management and daily operations.
  • Practical experience with MS Office applications.
  • Familiarity with cage equipment, including printers, money counters, and Quick-Jack/TR units.
  • Strong verbal and written communication abilities.
  • Excellent organizational and time-management skills.
  • Previous experience in a casino environment is preferred.

Benefits

  • Complimentary meal during shifts.
  • Opportunities for training and professional development.
  • Health care coverage (medical, dental, and vision).
  • Retirement savings plan (401k).
  • Life insurance options (basic, voluntary, and AD&D).
  • Paid time off.
  • Complimentary parking.


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