IT Systems Administrator

4 days ago


Ann Arbor, Michigan, United States Emergent Health Partners Full time
About Emergent Health Partners

We are a leading provider of out-of-hospital emergency medical services in southern Michigan, operating six ambulance services with over 800 employees. Our mission is to deliver high-quality, compassionate care to our patients and communities.

Job Summary

We are seeking an experienced IT Systems Administrator to join our team. As a key member of our Information Technology department, you will play a critical role in supporting the operations and administration of our organization.

Key Responsibilities
  • Technical Support: Provide expert technical support to all PC users, investigating and resolving software and hardware problems, implementing installations of PCs, peripherals, or other hardware and software on the network and internet.
  • Hardware and Software Troubleshooting: Diagnose and resolve hardware, software, and printing problems, providing a high level of support to users.
  • Image Management: Create, test, and manage PC and Router images with standard configurations for more efficient deployment.
  • User Administration: Manage user administration for Google Apps, network access, phone, voicemail, and group policy management.
  • Server Management: Manage server administration for policy controls, proxy, virus protection, Windows Update Service, InMotion Routers, and door access control.
  • Network Management: Manage network management of firewalls and wireless networks.
  • Monitoring and Alert Response: Monitor and receive server/network alerts and be available for on-call as needed.
  • Help Desk Management: Manage and respond to internal Help Desk requests; troubleshoot and provide problem resolution. Escalate issues to appropriate team members as necessary.
  • Documentation and Procedure Development: Document and follow written procedures.
  • After-Hours Support: Provide after-hours support on a rotating schedule.
Requirements
  • Education: Associate's or Bachelor's degree in Information Services, Technology, or a related field.
  • Experience: Minimum 5 years' experience in PC installation and troubleshooting.
  • Technical Skills: Experience working with Windows Server, Linux, Windows 10, and Microsoft Office. Minimum 1 year experience in server administration and diagnostics.
  • Soft Skills: Excellent customer service and communication skills. Demonstrated writing ability, including procedures and technical documentation. Ability to perform basic diagnosing of server/desktop/laptop/network hardware and software problems. Self-starter with a strong motivation to solve problems.
  • Physical Demands: Physically capable of meeting job requirements, including bending, crouching, kneeling, and crawling under desks, in vehicles, and in other areas to install/maintain computer equipment. Ability to lift and carry computer components from 5 to 75 pounds.
  • Travel: Willingness to travel up to 25%.
  • Background Check: Ability to pass a company-sponsored background check, drug screen, and physical. Drug and alcohol-free per company policy.


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