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Guest Services Representative

2 months ago

National City, California, United States Excel Hotel Group Full time

Exciting Opportunity for Guest Services Representative

Are you passionate about delivering exceptional customer experiences? Excel Hotel Group is seeking a dedicated Guest Services Representative to enhance our front office operations.

Role Overview:

  • Greet and check-in visitors with a warm and professional attitude.
  • Provide comprehensive information regarding hotel amenities and assist guests with their inquiries.
  • Optimize revenue by promoting room upgrades and additional services.
  • Handle payment transactions with precision and efficiency.
  • Resolve guest issues promptly to ensure complete satisfaction.

Requirements:

  • 1-2 years of experience in customer service roles.
  • Ability to remain on your feet for extended durations.
  • Basic proficiency in computer operations.

Excel Hotel Group values its employees and offers competitive benefits, including health coverage, dental plans, and travel perks. We are committed to fostering a supportive and growth-oriented environment.

Compensation: $17.50 per hour