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Guest Services Representative

2 months ago

National City, California, United States Excel Hotel Group Full time

Join Our Team as a Guest Services Representative

Are you passionate about providing exceptional customer service? Excel Hotel Group is seeking a dedicated individual to fill the role of Guest Services Representative.

Position Overview:

  • Greet and assist guests during check-in with a warm and professional attitude.
  • Offer comprehensive information regarding hotel amenities and respond to guest inquiries.
  • Enhance revenue opportunities by promoting room upgrades and additional services.
  • Handle payment transactions with accuracy and efficiency.
  • Resolve guest issues promptly to ensure a pleasant stay.

Requirements:

  • 1-2 years of experience in a customer-facing role.
  • Ability to remain on your feet for extended periods.
  • Basic proficiency in computer operations.

Excel Hotel Group values its employees and offers a range of benefits, including health insurance, dental coverage, and travel discounts. We are committed to fostering a supportive and growth-oriented environment.

Salary: $17.50 per hour