Service Supervisor
1 day ago
We are seeking a highly skilled and experienced Service Supervisor to join our team at Goodyear Commercial Tire & Service Centers. As a Service Supervisor, you will play a critical role in ensuring the efficient operation of our service department, including managing the team and equipment, assisting technicians in daily work routines, and ensuring customer satisfaction.
Key Responsibilities- Assist the Center Manager in achieving sales, units, and profit budgeted objectives.
- Ensure proper service estimates are delivered to the customer.
- Quote tire prices accurately, including trade-ins.
- Complete work orders, PM checklists, and other paperwork effectively and efficiently.
- Responsible for efficiently processing billing.
- Control and protect the assets of the company by maintaining awareness of inventory levels.
- Provide exceptional customer service to meet the service goals of the location and needs of the customer.
- Assist the Center Manager with hiring, training, and managing associates.
- Train new and existing associates.
- Communicate specific work assignments and responsibilities to associates.
- Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
- Assist associates in technical areas as needed.
- Facilitate effective communication throughout the center by working closely with the Center Manager.
- Operate the Service Department as an accident-free/safe workplace.
- Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting.
- Prior commercial tire experience.
- Must be willing to work scheduled shifts, including nights and weekends.
- Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
- Be at least 21 years of age.
- No relocation is being offered for this position.
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
- High School or GED.
- Relevant commercial tire service and/or management experience.
- 2 years management experience preferred.
- Strong oral and written communication ability.
- Commitment to follow all safety procedures and work in a safe manner.
- Must be able to work in a results-oriented, fast-paced environment as part of a team.
- Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
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