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Service Operations Manager

2 months ago


League City, Texas, United States Goodyear Full time
Job Summary

We are seeking a highly skilled Service Supervisor to join our team at Goodyear Commercial Tire & Service Centers. As a Service Supervisor, you will be responsible for managing the service department, including the team and equipment, to ensure exceptional customer satisfaction and meet sales objectives.

Key Responsibilities
  • Service Department Management: Assist the Center Manager in achieving sales, units, and profit budgeted objectives.
  • Customer Service: Ensure proper service estimates are delivered to the customer, quote tire prices accurately, and complete work orders effectively.
  • Team Leadership: Assist the Center Manager with hiring, training, and managing associates, and provide guidance on technical areas as needed.
  • Inventory Management: Control and protect company assets by maintaining awareness of inventory levels.
  • Communication: Facilitate effective communication throughout the center by working closely with the Center Manager.
  • Safety: Operate the Service Department as an accident-free/safe workplace.
Requirements
  • Commercial Tire Experience: Prior experience in commercial tire service and/or management.
  • Leadership Skills: Strong oral and written communication ability, commitment to follow all safety procedures, and ability to work in a results-oriented, fast-paced environment.
  • Education: High School or GED, and 2 years of management experience preferred.
About Goodyear

Goodyear is one of the world's largest tire companies, employing about 62,000 people and manufacturing its products in 46 facilities in 21 countries around the world. Our mission is to provide 'SERVICE EXCELLENCE - ALWAYS' to meet the service goals of our locations and the needs of our customers.