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Service Supervisor
2 months ago
We are seeking a highly skilled and experienced Service Supervisor to join our team at Goodyear Commercial Tire & Service Centers. As a Service Supervisor, you will play a critical role in ensuring the efficient operation of our service department, including managing the team and equipment, assisting technicians in daily work routines, and ensuring customer satisfaction.
Key Responsibilities- Assist the Center Manager in achieving sales, units, and profit objectives.
- Ensure proper service estimates are delivered to customers.
- Quote tire prices accurately, including trade-ins.
- Complete work orders, PM checklists, and other paperwork effectively and efficiently.
- Process billing efficiently.
- Control and protect company assets by maintaining awareness of inventory levels.
- Provide exceptional customer service to meet service goals and customer needs.
- Assist the Center Manager with hiring, training, and managing associates.
- Train new and existing associates.
- Communicate specific work assignments and responsibilities to associates.
- Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
- Assist associates in technical areas as needed.
- Facilitate effective communication throughout the center by working closely with the Center Manager.
- Operate the Service Department as an accident-free/safe workplace.
- Prior commercial tire experience.
- Ability to work scheduled shifts, including nights and weekends.
- Valid driver's license for the type of vehicle required for the position and ability to meet DOT driver qualification requirements.
- At least 21 years of age.
- No relocation is being offered for this position.
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
- High School or GED.
- Relevant commercial tire service and/or management experience.
- 2 years management experience preferred.
Goodyear is a leading tire company with a rich history of innovation and commitment to excellence. As a Service Supervisor, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our company. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.