Optical Operations Supervisor

1 week ago


League City, Texas, United States ELITE VISION CARE PLLC Full time
Job Overview

Benefits:

  • 401(k) matching
  • Performance-based bonuses
  • Dental coverage
  • Employee discounts
  • Complimentary snacks and meals
  • Health insurance
  • Paid time off

We are seeking a dedicated and passionate manager for our expanding eyecare facility. Our practice provides a comprehensive Paid Time Off plan, including holidays, medical and dental benefits, along with excellent partnerships that grant us access to premier lens technologies and high-end frame collections, including renowned brands.


The core mission of our office is to deliver Fast, Friendly, and Effective service to our community, emphasizing empathy and building personal connections with each patient. We take pride in offering convenient family eye exams throughout the week, with Saturday availability being essential for this role.


At Elite Vision Care, we strive to provide every patient with tailored solutions, enhancing their vision, well-being, and overall quality of life. With over two decades of service in the community, we are committed to delivering the highest standard of eyecare. Our practice is dedicated to innovation and remains at the forefront of technology and patient care, prioritizing patient-centered service and teamwork.


The ideal candidate thrives in a collaborative environment and enjoys supporting both colleagues and clients. They should possess a keen attention to detail to ensure exceptional patient care experiences. This role will involve managing multiple responsibilities while assisting with patient care. A minimum of three years of experience in eyewear fitting, selection, and sales, along with at least one year of supervisory experience, is required.


This position will oversee the practice's Optical and Contact Lens production, along with the following responsibilities:

  • Collaborate with the team to complete daily tasks
  • Support individual and team development
  • Lead daily huddle meetings with the Optical Team
  • Conduct team training sessions and departmental meetings
  • Address patient escalation issues as needed
  • Perform duties associated with Eyewear Consultant and Lab Technician roles
  • Resolve complex inquiries regarding insurance benefits
  • Innovate ways to enhance optical production
  • Assist with inventory management
  • Coordinate with Virtual Assistants for backend tasks
  • Ensure completion of team and individual scorecards
  • Utilize scorecards for coaching and development
  • Adhere to all processes outlined in the Elite Vision Care Way
  • Exemplify the values of the Elite Vision Care Heartbeat
  • Work with other supervisors to ensure a seamless patient experience
  • Lead, manage, and hold the Optical Sales Team accountable

Additional benefits include:

  • Participation in a Simple IRA
  • Eyecare and eyewear discounts for family members
  • Team-building events
  • Employer-provided life insurance
  • Employer-provided long-term disability insurance
  • Optional short-term disability insurance

This role requires the ability to remain on your feet for extended periods, lift up to 25 lbs., and possess good hand-eye coordination, along with the capability to bend, reach overhead, and stoop frequently.


Working hours: Monday, Tuesday, Thursday, Friday 8:50 AM - 6:15 PM, Wednesday 8:20 AM - 6:15 PM, Saturday 8:50 AM - 3:15 PM. There may be occasions when the role necessitates staying late or arriving early for management-related activities.



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