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Front Desk Manager

2 months ago

Jackson, Wyoming, United States Hotel Terra & Teton Mountain Lodge, by Noble House Full time

Job Summary

Nestled in a prime location, our 4-diamond hotel attracts guests from around the world. As a Front Desk Manager, you will be responsible for providing exceptional guest service, managing the front office team, and ensuring seamless check-in and check-out experiences.

Key Responsibilities

  • Lead a team of front desk agents to deliver outstanding guest service and exceed expectations
  • Manage front office operations, including scheduling, administrative tasks, and inventory control
  • Collaborate with other departments to ensure a smooth and efficient guest experience
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Monitor and analyze front office performance metrics to identify areas for improvement

Requirements

  • Proven experience in a similar size hotel (132 rooms) and leading a team of 12
  • Excellent leadership and communication skills, with a keen sense for hiring, training, and coaching great people
  • Dependable, organized, and positive, with a can-do mindset
  • Ability to take ownership of tasks and feedback from management to continue growing and developing

What We Offer

  • Competitive salary and benefits package
  • Matching 401(k) after 1 year
  • Competitive wages and flexible schedules
  • Complimentary fitness center access, bus pass, and employee shift meal
  • Discounts at our spas, restaurants, and retail stores
  • Discounts on hotel room rates and ski passes
  • Shared transferable ski pass and onsite ski-in, ski-out, and ski storage

Equal Opportunity Employer

Noble House Hotels & Resorts is an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.