Customer Service Specialist

9 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time

At Mass Markets, we are seeking a skilled Customer Service Specialist to handle inbound and outbound contacts in a courteous, timely, and professional manner. As a key member of our team, you will ensure first call resolution through problems solving and effective call handling. Your ability to research systems to find missing information as applicable will be crucial in resolving customer issues efficiently.

About the Role

This role requires excellent communication skills, both verbal and written, to accurately document and process customer claims in appropriate systems. If you have a passion for delivering exceptional customer experiences and are comfortable working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  1. Handle inbound and outbound contacts in a courteous, timely, and professional manner
  2. Ensure first call resolution through problems solving and effective call handling
  3. Research systems to find missing information as applicable
  4. Coordinate with other departments to resolve issues when needed
  5. Accurately document and process customer claims in appropriate systems
What We Offer

As a valued member of our team, you can expect a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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