Service Coordinator

2 days ago


Minneapolis, Minnesota, United States DC Group Full time
Job Overview

DC Group Inc. is seeking a highly motivated and organized Service Coordinator to join our team. As a Service Coordinator, you will be responsible for overseeing our clients' needs, building strong relationships, and ensuring seamless service delivery.

Key Responsibilities
  • Manage client relationships and coordinate project schedules
  • Coordinate field service engineers' work schedules and ensure timely completion of tasks
  • Manage emergency service requests and communicate effectively with clients
  • Drive logistics and ensure successful fulfillment of contract service-level agreements
  • Monitor client communication and provide prompt responses and solutions
  • Prepare field service reports and price quotations
Requirements
  • Minimum AA/AS degree
  • Strong written and oral communication skills
  • Customer service experience
  • Ability to manage multiple tasks and prioritize client needs
  • Exceptional organizational skills
  • Intermediate to advanced Microsoft Office 365 knowledge
  • A positive attitude and a desire to learn
Benefits
  • Flexible paid time off (PTO)
  • Paid holidays
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Health Savings Account
  • Company paid employee STD/LTD/Life/AD&D
  • Supplemental plans (Critical Illness, Accident, Life/AD&D)
  • 401(k) plan with employer match
  • Complimentary covered, ramp parking at our new campus

DC Group is an equal opportunity employer and welcomes applications from diverse candidates.


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