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Student Services Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Student Services Coordinator to join our team at the University of Minnesota. The successful candidate will be responsible for coordinating the office's internal and external operations, providing exceptional customer service, and supporting the Student Services team in providing inclusive and equitable student support.
Key Responsibilities- Office Management: Manage the office's physical space, including maintaining office technology and shared work spaces, serving as a liaison to building management, and coordinating staff emergency protocol and procedures.
- Customer Service: Provide proactive, inclusive, and equitable customer service to students, parents, faculty, and academic units, accurately answering questions and making appropriate referrals.
- Project Coordination: Coordinate the office's virtual work spaces, establish and maintain accessible architecture for the unit's suite of electronic files via Google Drive, and serve as a point person for office technology and maintenance.
- Supervision: Recruit, hire, train, and supervise a team of student employees to provide exceptionally nuanced and culturally competent customer service, and manage office operations.
- Financial Operations: Serve as point person on financial policy, develop materials and create reimbursement worksheets for staff, and complete purchasing process for student services units and programs.
- Student Records Coordination: Oversee the maintenance of an accurate student records system, including PeopleSoft data entry and management, and provide support for probation and suspension review and degree clearance processes.
- Education: Bachelor's degree or a combination of related education and experience to equal four years.
- Experience: Previous experience within operations roles and/or a student services unit, project coordination and collaboration experience, and experience in applying an equity lens to create an inclusive work environment.
- Skills: Strong skills in Google Suite of applications, as well as Microsoft Word and Excel, excellent interpersonal, written and verbal communication skills, and ability to manage details, independently organize workflows, and meet deadlines.
- Competitive Wages: We offer a competitive salary range of $45,000-$50,000.
- Comprehensive Benefits: We provide a comprehensive benefits package, including health, dental, and pharmacy plans, healthcare and dependent care flexible spending accounts, and disability and employer-paid life insurance.
- Professional Development: We offer continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program.
