Fleet Operations Coordinator

2 weeks ago


Southfield, Michigan, United States Midas Halwani Auto Group Full time
Position Overview

As a Fleet Operations Coordinator at Midas / Halwani Auto Group, you will play a crucial role in ensuring the efficient management of our fleet services. Your responsibilities will encompass a variety of tasks aimed at providing exceptional support to our customers and fleet personnel.

Key Responsibilities:
  • Facilitate communication for urgent roadside assistance requests to fleet staff through various channels, adhering to established protocols.
  • Handle and oversee calls related to emergency and commercial vehicle services using a sophisticated call management system.
  • Utilize geographical navigation skills to accurately identify and guide customers to their locations.
  • Monitor service requests and proactively address any issues or potential challenges that may arise.
  • Manage escalated situations from drivers or customers in line with company policies.
  • Provide clear explanations to customers as necessary and document any service-related concerns.
  • Process payments from customers as required.
  • Oversee the reconciliation of accounts payable and receivable.
  • Maintain accurate records and documentation related to fleet operations.
  • Analyze and resolve customer service inquiries effectively.
  • Ensure timely service delivery by managing Estimated Time of Arrivals (ETAs).
  • Organize and coordinate maintenance and repair schedules for fleet service vehicles.
Qualifications:
  • Strong written and verbal communication skills.
  • Proven ability to meet and surpass challenging objectives.
  • Positive demeanor and a commitment to achieving success.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Team-oriented mindset.
  • Exceptional problem-solving capabilities.
  • Flexibility to work irregular hours, including weekends and holidays.
  • Experience in customer service roles.
Benefits:
  • Competitive hourly wage with performance bonuses.
  • Opportunities for career growth and advancement.
  • Comprehensive health insurance, including dental and vision coverage.
  • Two weeks of paid vacation.
  • Paid holidays.
  • Reimbursement for work-related expenses.


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