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Field Operations Coordinator

2 months ago

Southfield, Michigan, United States Nextech Full time
Position Overview

About Us:

We take pride in being the largest independent self-performing HVAC/R service provider in the United States. With over three decades of commitment to quality, value, and integrity, we have built lasting relationships with numerous long-term customer partners.

As we continue to grow, we remain dedicated to providing an exceptional work environment for our employees. If you are a detail-oriented professional who values integrity and diligence, we invite you to consider joining our team. With outstanding ratings on various platforms, Nextech has established itself as a premier employer in the HVAC industry. Join us and advance your career.

Role Summary:
The Dispatcher will play a crucial role in relaying customer needs and service histories to field personnel. This position involves dispatching technicians across the area and maintaining the service database in accordance with company policies and procedures. The ideal candidate will ensure the efficiency of field operations and provide necessary support and communication to both internal and external stakeholders.

Benefits:
  • Comprehensive Health Insurance options
  • Dental, Vision, Accident, Critical Illness, Disability, and Supplemental Life Insurance options
  • 7 paid holidays
  • 10 paid vacation days
Compensation Range: USD $26.50/Hr. to USD $36.00/Hr.

Key Responsibilities:
  • Maintain dispatch boards (both manual and electronic) in real-time
  • Adhere to established processes for managing customer requests
  • Communicate essential information to field staff and management in line with company policy
  • Assist field personnel and management with customer and company requirements, ensuring timely completion of tasks and calls
  • Treat all customers and colleagues with respect
  • Perform data entry for service performance and customer updates
  • Schedule appointments efficiently with RMS support
  • Manage purchasing and PO issuance as necessary to support operations
  • Clear new calls and service history, presenting them to the RSM for scheduling approval
  • Verify IVR and check-in/out processes for all customers with technicians
  • Ensure technicians receive the necessary parts for service delivery
Qualifications:
  • Strong sense of urgency in problem resolution
  • Excellent organizational skills with the ability to manage multiple tasks and meet deadlines
  • High proficiency in computer skills, particularly in Excel
  • Results-oriented mindset
  • Ability to thrive in a fast-paced environment
  • Meticulous attention to detail
  • Outstanding interpersonal and communication skills, both written and verbal
  • Team-oriented approach
  • Demonstrated ability to prioritize and manage time effectively
  • Previous experience as a Dispatcher, preferably in the service sector
Physical Requirements:
  • Ability to operate a computer and other office equipment, such as a copier and printer
  • Capability to sit at a computer for extended periods