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Fleet Operations Coordinator

2 months ago

Southfield, Michigan, United States Midas ARNAZ Auto Group Full time
Job Overview

The Fleet Dispatcher plays a crucial role in ensuring efficient operations within the automotive service sector. This position involves coordinating emergency roadside assistance and managing fleet personnel communications effectively.

Duties and Responsibilities:
  • Handles emergency service requests for fleet operations through various communication channels, adhering to established protocols.
  • Utilizes a computer-aided dispatch system to manage and track service calls related to emergency and commercial road assistance.
  • Employs map reading skills and geographical analysis to accurately determine the location of customers and provide precise directions.
  • Monitors ongoing service calls, proactively addressing and resolving any issues that may arise during the service process.
  • Manages escalated situations from drivers or customers, following established guidelines to ensure satisfactory resolutions.
  • Communicates effectively with customers, providing necessary explanations and documenting any service-related concerns.
  • Processes payments from customers as required, ensuring accurate financial transactions.
  • Handles accounts payable and receivable, reconciling discrepancies as needed.
  • Keeps meticulous records and files related to dispatch operations.
  • Analyzes customer service challenges and implements effective solutions.
  • Efficiently manages Estimated Time of Arrivals (ETAs) to deliver timely service to customers.
  • Organizes and oversees maintenance and repair schedules for fleet service vehicles.
Qualifications:
  • Strong written and verbal communication skills.
  • Proven ability to meet and exceed performance targets.
  • Positive demeanor and a commitment to achieving success.
  • Ability to thrive in a dynamic, fast-paced work environment.
  • Team-oriented mindset.
  • Exceptional problem-solving capabilities.
  • Flexibility to work irregular hours, including weekends and holidays.
  • Prior experience in customer service is preferred.
Benefits & Perks:
  • Competitive hourly wage with performance bonuses.
  • Opportunities for career advancement.
  • Comprehensive health insurance, including dental and vision coverage.
  • Two weeks of paid vacation.
  • Paid holidays.
  • Reimbursement for work-related expenses.