Technical Support Specialist
3 days ago
Alta Vista Technology is seeking a skilled Technical Support Specialist to join our team. As a Field Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their technical needs are met with professionalism and expertise.
Key Responsibilities:
- Represent Alta Vista Technology with professionalism at all times.
- Support internal and external customers with hosted servers, troubleshooting hardware and software issues.
- Collaborate with senior personnel to maintain data center operations and resolve technical issues.
- Monitor, respond to, and document work in our trouble ticket system with precision.
- Install and troubleshoot workstations, networking equipment, and servers.
- Install, update, and troubleshoot Sage Construction and Real Estate software.
- Communicate technical requirements to the Sales team as needed.
- Travel within Arizona to client sites, with mileage reimbursement for most travel within Metro Phoenix.
Requirements:
- Strong troubleshooting skills with a calm demeanor under pressure.
- Excellent communication skills, able to articulate complex technical concepts clearly.
- Flexibility to work outside of the typical 8-5 schedule when necessary, including occasional nights and weekends.
Technical Requirements:
- Active Directory User management, Windows DNS, group policy management.
- RDS Collections (including published RemoteApps).
- Microsoft Exchange, Office 365, and Google Workspaces administration.
- Hardware and software troubleshooting for Microsoft platforms.
- Basic network principles.
- Winning strategies for complex technical challenges.
Benefits:
- PTO.
- Health, Dental, and Vision.
- Life.
- 401k plan.
As a top-rated, award-winning consulting company, Alta Vista Technology specializes in taking your business's accounting, customer engagement, and business intelligence needs from concept to implementation and continual support. We offer the very best in cloud accounting from Sage Intacct and Microsoft Dynamics Business Central, listening to our customers and working to form a solution that fits their business model and needs. With extended offerings such as Microsoft Dynamics 365 Customer Engagement and Microsoft Power BI, as well as dozens of marketplace partners, we are equipped to create a complete solution for midmarket companies.
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