Customer Support Specialist

3 days ago


Mesa, Arizona, United States TicketManager Full time
Job Overview

TicketManager is a leading provider of ticket and event management software, serving over 4,000 globally known companies, including ~15% of the Fortune 500. We're seeking a highly skilled Customer Support Specialist to join our team and provide software support to our current accounts, including many of the Global 2000.

As a Customer Support Specialist, you will work alongside colleagues to provide technical support, troubleshooting, and training to software administrators and users. You will also lead software training sessions and webinars, and manage relationships with strategic software accounts.

Key Responsibilities
  • Provide technical support and troubleshooting to software administrators and users via phone, email, live chat, and handle escalations appropriately
  • Lead software training sessions and webinars
  • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
Requirements
  • BA/BS degree required
  • 1-3+ years of related work experience
  • Experience working with Zendesk or similar customer service platform
  • Proven experience in B2B software customer service or administrative support role
  • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
  • Excellent verbal and written communication skills
  • Strong listening and presentation skills
What We Offer
  • Hourly: $22-$32 per hour DOE ($45k-$65k annually)
  • Bonus Eligibility
  • 401k & Company Match
  • Unlimited PTO
  • Monthly Happy Hours & Volunteering
  • Fun Company Perks

TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, New York Jets, LAFC, Minnesota Wild, Ticketmaster, and a partner of over 50 professional and college sports teams, franchises, universities, and technology providers. We're a recognized leader in the industry, and we're committed to providing our customers with the best possible support and service.

Apply now to join our team and take the first step towards a rewarding career with TicketManager



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