IT Support Specialist

1 week ago


Pittsburgh, Pennsylvania, United States Enkompas Full time

Position:
Desktop Support Engineer

Location:
ONSITE in Pittsburgh, PA

Employment Type:
Contract/Contract To Hire

Compensation:
Based on experience

We are seeking a versatile individual to deliver desktop support services. This role will emphasize the assembly of machines and equipment,
as well as facilitating conference room operations and managing support tickets.

Key Responsibilities

  • Provide daily Service Desk assistance for users in the Americas region, particularly focusing on Pittsburgh operations.
  • Execute installation, configuration, and maintenance tasks on desktops, laptops, software, mobile devices, and printers.
  • Prioritize imaging, assembly, and dispatch of PCs and mobile devices, along with desk setups on-site.
  • Focus on PC refresh initiatives and the rollout of Windows 11.
  • Address incoming requests and incidents from tickets, calls, and walk-ups.
  • Assist executives with meetings, video conferencing equipment, and guest internet access.
  • Diagnose connectivity and application issues, conducting research and escalation as necessary.
  • Manage all corporate IT computer equipment, including inventory, safekeeping, upgrades, repairs, and maintenance.
  • Perform any other relevant tasks as directed by the Regional Manager of IT Americas.
  • Deliver exceptional customer service while maintaining a professional demeanor with clients at all times.
  • Cultivate and sustain strong working relationships with internal and external stakeholders as appropriate.
  • Ensure work is conducted efficiently and effectively, adhering to best practices and standardization requirements.

Essential Skills & Experience:

(MUST-HAVE minimum requirements)

  • At least 3 years of prior experience in a Corporate Office environment.

  • Ability to work on-site 5 days a week.
  • Proven experience in providing help desk support.
  • Strong understanding of current technologies.
  • Experience with desktop, laptop, and mobile device support.
  • Proficiency in Microsoft Operating Systems and server-side applications.
  • Excellent client-facing and communication skills.
  • Strong troubleshooting and multitasking abilities.
  • Organized, detail-oriented, and exceptional customer service skills.
  • Willingness to learn new technologies and concepts while taking on increasing responsibilities.

Preferred Skills & Experience:

  • Previous experience in a global enterprise organization.
  • Familiarity with Service Desk operations driven by SLA/KPIs.
  • Strong knowledge of ITIL best practices.
  • Advanced support experience for desktops, laptops, servers, and mobile devices.
  • Proficient in advanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell).
  • Understanding of basic networking fundamentals in enterprise WAN/LAN topology.

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