Account Manager

3 weeks ago

Brea, California, United States Kirkhill Inc Full time

Kirkhill, Inc. is a leading diversified manufacturer of highly engineered, organic, and in-organic elastomer based products. We welcome individuals who share our determination and high standards to join us in doing work that moves the world forward.

Job Summary

The Account Manager will be responsible for ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

Key Responsibilities
  1. Review and interpret customer contract purchase order paperwork for accuracy and communicate exceptions to customer with professional negotiation and communication techniques.
  2. Interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, customer portals and face to face meetings.
  3. Provides leadership and guidance for key customer programs and drives project plans to execution meeting schedule and budget requirements.
  4. Ensures that prescribed activities are carried out in accordance with specified objectives and timelines, and that deliverables are met.
  5. Directs and coordinates project activities among multiple departments (sales, engineering, materials, operations) when necessary.
  6. Serves as customer point of contact for all project related activities.
  7. Reports and presents project status to the team and senior management. Develops and reports project metrics, and tracks program costs.
  8. Administer and execute orders, schedules and related purchase contract pricing and issues.
  9. Ensure adherence to contract terms for entire order cycle process.
  10. Review customer purchase order contract packages for accuracy and compliance to company terms and conditions.
  11. Ensure all requests for quotes are completed on time and in accordance with company pricing guidelines and policies.
  12. Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues.
  13. Raise questionable terms and conditions for resolution to management.
  14. Monitor and report progress on specific activities, as required by management and/or purchase order requirements.
  15. Process orders, and purchase order changes on assigned accounts, which includes price verification, part numbers, lead times, and entry of orders into company ERP system.
  16. Manage the purchase order/job change portion of customer portals.
  17. Research and respond to order delays.
  18. Discernment of export documentation and/or other required export licenses/agreements and administering of same in support of export laws and purchase order/program requirements.
  19. Works with other functional groups within the company to ensure delivery of accurate pricing and manufacturing lead time estimates.
  20. Receive, research and process customer return requests.
  21. Develop solutions for customer independently.

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