Regional Technical Support Manager

1 week ago


Nashville, Tennessee, United States Hayward Full time

Job Title: Regional Technical Support Manager at Hayward Holdings Inc.

Are you prepared to become a part of Hayward Holdings Inc., the premier manufacturer of residential swimming pool equipment globally? At Hayward, we are committed to delivering high-quality residential and commercial pool and spa equipment to our clientele, emphasizing excellence, innovation, and customer satisfaction. If you have a passion for pool products and thrive in providing field-based technical assistance, this role may be an excellent fit for you.

Key Responsibilities

  • Partner with District Sales Managers (DSMs) to formulate and execute localized, market-specific strategies for aftermarket support.
  • Establish, train, oversee, and sustain a local network of service providers for Hayward products.
  • Act as a resource for decision-making, troubleshooting, and escalation processes.
  • Offer insightful product feedback for performance enhancements and innovative concepts.

The Regional Technical Support Manager collaborates closely with DSMs to devise market-specific strategies aimed at increasing sales and improving overall customer support for Hayward products. Regular 'business review' meetings are conducted to assess progress and make necessary adjustments.

Local Management & Resource Coordination

The Regional Technical Support Manager supervises the network of service providers, assessing needs, recruiting, training, and assisting them with technical inquiries and escalations. Furthermore, this role works alongside DSMs to support trade customers through visits, training sessions, and participation in sales-driven activities.

In this position, you will serve as a local 'corporate' representative for Technical Services, actively engaging with customers, resolving issues, and providing on-site assistance when necessary.

Join us in delivering outstanding service to our esteemed customers across the Gulf Coast Region. If you are an expert in the pool industry with technical expertise and a dedication to customer support, we are eager to hear from you.

Additional duties and projects may be assigned as needed.

Qualifications

Required Skills and Qualifications:

To thrive in this position, a high school diploma is mandatory, with a preferred four-year degree or equivalent experience in the pool industry. Additionally, a minimum of five years of technical experience in field management within the pool sector is essential. Proficiency in swimming pool products, technology applications, MS Excel, and PowerPoint is crucial. Strong presentation and collaboration skills are required.



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