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Technical Support Specialist

2 months ago

Nashville, Tennessee, United States TEKsystems Full time



TEKsystems is seeking a **Technical Support Specialist** to join our dynamic team. This role is essential for providing exceptional service and support within our Information Technology Services (ITS) Department.

The position is part of the **Technical Support Service Center (TSSC)**, where you will engage in critical technical tasks necessary for effective information systems support.

Our TSSC operates around the clock, ensuring that we can address customer inquiries and issues promptly. This is a dedicated Help Desk Support role.



Key Responsibilities:

  • Investigate, resolve, and respond to inquiries received through various communication channels, including phone calls, emails, and voicemails.
  • Generate problem/request tickets in the Technical Support Service Center software, ensuring detailed descriptions and appropriate assignment for swift resolution.
  • Timely escalation of issues that surpass resolution targets.
  • Alert relevant personnel regarding critical incidents.
  • Develop and maintain documentation for processes and procedures.
  • Share updates on current critical incidents, procedural changes, and lessons learned with team members.
  • Participate in meetings, workshops, and training sessions as required.


Preferred Skills and Qualifications:

  • Experience in managing forms and information in line with established protocols and regulations.
  • Familiarity with IT Service Management best practices and standards (e.g., ITIL, ISO).
  • Understanding of personal computing, networking, and voice communication systems.
  • Ability to quickly learn new applications.
  • Effective communication of customer needs and issues to technical staff.
  • Strong analytical and problem-solving capabilities.
  • Excellent written and verbal communication skills.
  • Outstanding customer service and interpersonal skills.
  • Proficient typing and phone communication abilities.


Essential Skills:

Help desk, Support, Troubleshooting, Customer service, Active directory, Service desk, Windows 10, Technical support, Phone support, Hardware.

Minimum Qualifications:

  • At least 1 year of professional experience in an enterprise-level environment.
  • A high school diploma along with experience in an Information Technology Customer Support Center.
  • Strong computer skills in Microsoft Office Applications (e.g., Outlook, Word, Excel, PowerPoint).
  • A valid driver's license.


About TEKsystems:

As a leader in Full-Stack Technology Services and Talent Services, TEKsystems partners with clients to activate innovative ideas and solutions. With a workforce of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.

We are committed to fostering an inclusive workplace and are proud to be an equal opportunity employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.