Current jobs related to Technical Support Expert - Nashville, Tennessee - Fleetcor

  • Technical Support Specialist

    4 weeks ago

    Nashville, Tennessee, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Desktop Support Technician to join our team at TEKsystems.Key ResponsibilitiesTechnical Issue ResolutionDiagnose and resolve technical issues with hardware or software systems, ensuring minimal downtime and optimal system performance.User Support and ConsultationProvide expert consultation to users over the phone, in...

  • Technical Support Specialist

    3 days ago

    Nashville, Tennessee, United States AMS Staffing Inc. Full time

    Please submit your resume in Word format if you're interested in this Desktop Support Specialist position with our client in Nashville. This is a full-time, direct-hire role with a salary between $55-65K and excellent benefits.Key Responsibilities:Collaborate with the Applications and Support teams to resolve technical issues.Provide second-tier help desk...

  • Technical Support Specialist

    1 month ago

    Nashville, Tennessee, United States Frost Brown Todd LLP Full time

    Job SummaryFrost Brown Todd LLP, a leading national law firm, is seeking a skilled Technical and Desktop Support Specialist to join our Nashville Office. This exciting opportunity will challenge you to provide top-notch technical support, troubleshoot complex issues, and ensure seamless operations for our internal clients.Key ResponsibilitiesCollaborate with...

  • Senior Technical Support Specialist

    1 week ago

    Nashville, Tennessee, United States Vanderbilt University Full time

    About the RoleVanderbilt University is seeking a highly skilled Senior Technical Support Specialist to join our Information Technology team. As a key member of our team, you will be responsible for providing advanced technical support to students, faculty, and staff across campus.Key ResponsibilitiesProvide expert-level support for complex hardware and...

  • Technical Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States Frost Brown Todd LLP Full time

    Job OverviewFrost Brown Todd LLP, a leading national law firm, is seeking a skilled Technical and Desktop Support Specialist to join our Nashville office. This role will provide second-tier help desk support, assist with equipment setup, and ensure a seamless experience for our internal clients.Key ResponsibilitiesCollaborate with the Applications and...

  • Technical Support Specialist

    4 weeks ago

    Nashville, Tennessee, United States CPI Card Group Full time

    Technical Support SpecialistCPI Card Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers using our SaaS Instant Issuance Solution. Your primary responsibility will be to provide excellent customer service, build and maintain strong customer...

  • Technical Support Specialist

    4 weeks ago

    Nashville, Tennessee, United States CPI Card Group Full time

    Job Title: Technical Support SpecialistCPI Card Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers using our SaaS Instant Issuance Solution. Your primary responsibility will be to provide excellent customer service, build and maintain...

  • Technical Support Specialist

    4 weeks ago

    Nashville, Tennessee, United States Vanderbilt University Full time

    About the RoleVanderbilt University is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our faculty, staff, and students. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will have the...

  • Technical Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. The ideal candidate will have a strong background in troubleshooting and resolving technical issues with hardware and software systems.Key Responsibilities:Diagnose and resolve technical issues with hardware or software systemsConsult with users to understand...

  • Technical Support Specialist

    3 days ago

    Nashville, Tennessee, United States Motorola Solutions Full time

    **Job Summary**Motorola Solutions is seeking a skilled Technical Support Specialist to join our PremierOne Support team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via phone and email, as well as responding to tickets through a web portal.**Key Responsibilities**Supports and configures the...

  • Technical Support Specialist

    1 month ago

    Nashville, Tennessee, United States Stage 4 Solutions Full time

    Job Title: Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team at Stage 4 Solutions. As a Technical Support Engineer, you will play a critical role in providing top-notch support to our clients.Key Responsibilities:Implement resolutions for incidents related to client-provided hardware and software, including...

  • Technical Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States Prudent Technologies and Consulting, Inc. Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Prudent Technologies and Consulting, Inc. The successful candidate will provide technical support for various issues reported within corporate standards, assist with iPad management, and support asset management activities.Key...

  • Technical Support Specialist

    7 days ago

    Nashville, Tennessee, United States Main Street Health Full time

    Job SummaryThe Help Desk Technician role at Main Street Health is a critical position that requires a strong technical background and excellent communication skills. As a Help Desk Technician, you will be responsible for providing technical support to on-site and remote team members, troubleshooting and resolving IT issues, and maintaining inventory of...

  • Technical Support Specialist

    3 weeks ago

    Nashville, Tennessee, United States TEKsystems Full time

    Job DescriptionWe are seeking a skilled Desktop Support Technician to join our team at TEKsystems.The successful candidate will be responsible for:Technical Issue ResolutionUser ConsultationSystem ConfigurationTechnical Solution RecommendationsDocumentation and Record-KeepingCustomer SupportInstallation and MaintenanceThe ideal candidate will have excellent...

  • Technical Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States Diverse Lynx Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Diverse Lynx LLC. The successful candidate will be responsible for providing exceptional technical support to our customers, troubleshooting software and hardware issues, and ensuring seamless operation of our IT systems.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States TEKsystems co Allegis Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Representative to join our team at TEKsystems c/o Allegis Group. As a Technical Support Representative, you will be responsible for providing technical support for any issue reported within Corporate standards.Key ResponsibilitiesProvide technical support for any issue reported within Corporate...

  • Technical Support Specialist

    1 week ago

    Nashville, Tennessee, United States Insight Global Full time

    Service Desk TechnicianWe are seeking a highly skilled Service Desk Technician to join our team at Insight Global. As a Service Desk Technician, you will be responsible for providing technical support to our clients in the greater Nashville, TN area. Your primary focus will be on supporting POS hardware and software for Genesco Retail Stores in Canada.Key...

  • Technical Support Specialist

    4 days ago

    Nashville, Tennessee, United States StaffSource Full time

    Job SummaryThe Technical Support Specialist will act as a tier-3 resource for escalated service issues, responsible for monitoring and managing automated alerting systems. This role emphasizes prioritizing client-facing issues while balancing proactive tasks such as monitoring and alert response to improve overall service quality.Key ResponsibilitiesReceive...

  • Technical Support Associate

    7 days ago

    Nashville, Tennessee, United States Pyramid Consulting, Inc Full time

    Job Title: Technical Customer Support Associate AnalystJob Summary: We are seeking a talented Technical Customer Support Associate Analyst to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in Nashville, TN.Key Responsibilities:Technical Assistance & Innovation: Provide basic...

  • Technical Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States HCL Technologies Full time

    Job Description:As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to end users, you will be responsible for:Key Responsibilities:Providing customer-facing end-user support that includes:Resolving technical issues and providing solutions to end usersCollaborating with internal teams to...

Technical Support Expert

2 months ago

Nashville, Tennessee, United States Fleetcor Full time
What We Are Looking For

Fleetcor is seeking to hire a Technical Support Expert within our Fuel division. This role is integral to our Comdata line of business. As a Technical Support Expert, you will play a key role in managing all technical aspects of customer merchant and third-party interfaces, ensuring optimal satisfaction and effective utilization of our products and services. Your responsibilities will encompass both internal and external service and sales support. You may be assigned to support a specific technology type or a designated customer base for support, data transfer, connectivity, and transaction processing. This position will involve responding to service requests, managing inbound communications, and collaborating directly with clients to deliver daily account support, problem resolution, research, and analysis.

Our Work Environment

In this role, you will be expected to thrive in a hybrid work environment. Fleetcor is committed to your success by providing:
  • Dedicated workspace in a hybrid setting
  • Company-provided equipment
  • Comprehensive, hands-on training
  • Monthly internet stipend for home use
Key Responsibilities

Your responsibilities will include:
  • Delivering advanced technical support and assistance to both internal and external customers through various communication channels
  • Providing exceptional service to high-priority clients
  • Addressing customer inquiries regarding Merchant products and services, operational functions, troubleshooting, and maintenance
  • Offering clients preventive maintenance and configuration recommendations to enhance product usability, performance, and satisfaction, including software updates
  • Documenting client interactions, including details of inquiries, complaints, comments, and actions taken
  • Creating project plans and managing special initiatives in collaboration with other Merchant teams
  • Generating customer reports and documentation
  • Assisting with new product launches and automation projects
  • Handling inquiries and escalations from Technical Representatives, resolving complex issues, approving orders, and managing help desk tickets
  • Monitoring connectivity and addressing real-time customer needs, including after-hours on-call support
  • Escalating issues to appropriate resources within and outside the company
  • Supporting the onboarding and documentation of new products and equipment
Qualifications & Skills
  • Bachelor's degree or equivalent experience is required
  • 2+ years of experience in a related field within a goal-oriented and customer-focused environment is preferred
  • Ability to pursue resolutions for complex customer inquiries using advanced research methods
  • Experience in a fast-paced customer relations and/or technical support role
  • Familiarity with SQL databases
  • Knowledge of Networking
  • Strong customer service and administrative skills
  • Positive attitude and a professional demeanor
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Proven ability to work effectively in a fast-paced team environment while managing multiple tasks
  • Confidence in interacting with internal and external partners and clients
  • Proficiency in computer software and hardware
  • Familiarity with Microsoft Office Suite and Windows
  • Experience in the Point of Sale and Petroleum industry is a plus
Benefits & Perks
  • Medical, Dental & Vision benefits available from the first month of employment
  • Automatic enrollment in our 401k plan (subject to eligibility requirements)
  • Access to virtual fitness classes company-wide
  • Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time
  • Employee discounts with major service providers
  • Support for philanthropic efforts with local and national organizations
  • A vibrant company culture with contests and prizes
Fleetcor is an equal opportunity employer, committed to creating an inclusive environment for all employees and applicants. We welcome applications from individuals regardless of race, color, gender, religion, national origin, disability, age, sexual orientation, gender identity or expression, marital status, or any other status protected by law. If you require reasonable accommodation during the application or interview process, please inform a representative from our Human Resources Department.