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Regional Technical Support Manager
2 months ago
Job Title: Regional Technical Support Manager at Hayward Holdings Inc.
Are you eager to become a part of Hayward Holdings Inc., a premier manufacturer of residential swimming pool equipment on a global scale? At Hayward, we are committed to delivering high-quality residential and commercial pool and spa equipment to our clientele, emphasizing excellence, innovation, and customer satisfaction. If you have a passion for pool products and thrive in providing technical support in the field, this role may be an excellent fit for you.
Key Responsibilities
- Partner with District Sales Managers (DSMs) to devise and execute localized, market-oriented strategies for after-sales support.
- Establish, train, oversee, and sustain a local network of service providers for Hayward products.
- Act as a resource for decision-making, troubleshooting, and escalation processes.
- Offer insightful product feedback aimed at performance enhancements and innovative concepts.
The Regional Technical Support Manager collaborates closely with DSMs to formulate market-specific strategies that drive sales and improve overall customer service for Hayward products. Regular 'business review' meetings are conducted to assess progress and implement necessary adjustments.
Local Management & Resource Oversight
The Regional Technical Support Manager supervises the network of service providers, assessing needs, recruiting, training, and assisting them with technical inquiries and escalations. Furthermore, this role involves working alongside DSMs to support trade customers through site visits, training sessions, and participation in sales-driven activities.
In this capacity, you will serve as a local 'corporate' representative for Technical Services, actively engaging with customers, addressing issues, and providing on-site assistance when necessary.
Join us in delivering outstanding service to our esteemed customers across the Gulf Coast Region. If you are an expert in the pool industry with technical expertise and a dedication to customer support, we are interested in hearing from you.
Additional duties/projects may be assigned as needed.
Qualifications
Required Skills/Qualifications:
To thrive in this position, a high school diploma is mandatory, with a preferred four-year degree or equivalent experience in the pool industry. Additionally, a minimum of five years of technical experience in field management within the pool sector is essential. Proficiency in swimming pool products, technology applications, MS Excel, and PowerPoint is crucial. Strong presentation and teamwork skills are also required.
