Reservations Agent

1 week ago


Desert Hot Springs, California, United States Azure Palm Hot Springs Resort & Spa Full time
Job Description

Azure Palm Hot Springs Resort & Spa is seeking a talented Reservations Agent to join our team. As a Reservations Agent, you will be the first point of contact with our guests and candidates must have exceptional phone and customer service skills.

Key Responsibilities
  • Answer the telephone within 3 rings providing legendary customer service
  • Explain the property and spa treatments to guests concisely, using excellent communication skills
  • Listen and effectively communicate booking information and policies
  • Reserve and secure room reservations following the PCI compliance
  • Schedule Spa treatment and Oasis Day use admissions
  • Process a cancellation, alter a reservation and be familiar with company policies
Requirements
  • At least 18 years of age
  • Hotel and or Spa experience preferred
  • Excellent phone etiquette
  • Must be reliable, dependable, consistent and does not have attendance issues
  • Self-starter- is self-motivated and takes the initiative to complete tasks, doesn't require constant supervision and direction
Working Conditions

To perform this job successfully, the individual must be able to sit at a desk/work station for an extended period of time, move and work throughout the office area and properties, including walking up to 1 mile and climbing stairs.

Benefits
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Opportunities for Advancement

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