Dining Reservations Coordinator

2 days ago


Colorado Springs, Colorado, United States of the Gods Resort Full time
About the Role

We are seeking a highly skilled and customer-focused Dining Reservations Agent to join our team at the Garden of the Gods Resort and Club. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring seamless dining experiences, and maintaining the highest standards of professionalism.

Key Responsibilities
  • Answer incoming phone calls and respond to guest inquiries in a timely and friendly manner.
  • Process gift card orders and maintain accurate records.
  • Stay up-to-date on all resort offerings, hours of operation, and local features to provide informed recommendations to guests.
  • Exhibit Five-Star and Five-Diamond service standards at all times.
  • Coordinate with other departments to ensure a seamless guest experience.
  • Complete required training programs to enhance knowledge and skills.
  • Maintain a clean and organized workspace, adhering to safety guidelines and company policies.
  • Assist with side work, including cleaning, stocking, and folding silverware.
  • Deliver exceptional service, exceeding guest expectations and promoting a positive tone for every interaction.
  • Collaborate with colleagues to achieve common goals and maintain a positive work environment.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to multitask, work varying shifts, and speak English fluently.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

As a Dining Reservations Agent at the Garden of the Gods Resort and Club, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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