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Guest Services Representative

2 months ago

Palm Springs, California, United States Days Inn by Wyndham Palm Springs Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Days Inn by Wyndham Palm Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their needs and inquiries in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room reservations, cancellations, and modifications, ensuring accurate and up-to-date information.
  • Communicate effectively with guests, colleagues, and management, using clear and concise language.
  • Maintain a clean and organized work environment, adhering to hotel standards and protocols.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with hotel policies and procedures.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role, with a focus on providing exceptional guest service.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.