Customer Service Supervisor

1 week ago


Mishawaka, Indiana, United States Dunhams Sports Full time
Job Overview

Position Summary

Join Our Team

Dunham's Sports is a prominent sporting goods retailer, established in 1937, with a commitment to providing a wide range of sporting equipment and apparel across numerous locations.

We are seeking dynamic and motivated individuals who possess a strong understanding of retail operations, exceptional merchandising capabilities, and a passion for delivering outstanding customer service. This role offers a vibrant and fast-paced environment where no two days are the same.

Employee Benefits:

  • Discount on merchandise
  • Comprehensive health, dental, and vision insurance
  • Prescription medication coverage
  • Life insurance and short/long-term disability plans
  • Paid vacation and personal days
  • 401(k) retirement savings plan

Dunham's Sports is proud to be an Equal Opportunity Employer.


Key Responsibilities:

The responsibilities for this position include:

  • Overseeing operational, merchandising, and administrative tasks within the store.
  • Leading and mentoring a team to ensure exceptional customer service.
  • Managing store opening and closing procedures.
  • Enhancing sales performance through superior customer engagement and data analysis.

Qualifications:

To be considered for this role, candidates must meet the following requirements:

  • A minimum of 2 years of experience in retail management.
  • Strong leadership, organizational, and communication skills.
  • Proficient problem-solving and analytical abilities.
  • A proactive attitude with a strong enthusiasm for the retail environment.
  • Capability to deliver high-quality service to customers and inspire the team to do the same.
  • Knowledge of merchandise categories such as apparel, outdoor gear, footwear, fitness equipment, and general sports.
  • Willingness to work flexible hours as needed.


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