Retail Sales and Service Supervisor

2 months ago


Mishawaka, Indiana, United States Sephora Full time
Job ID:
Position Overview: As a Sales and Service Leader at Sephora, you will play a crucial role in delivering an outstanding shopping experience for our clients. You will lead a dedicated team of Coordinators and Beauty Advisors, providing the necessary support and guidance to help them thrive in their roles. If you are passionate about retail and enjoy fostering a collaborative team environment, this position is ideal for you.

Key Responsibilities:
  • Enhancing Sales and Service Experiences: Ensure the execution of sales and service strategies that align with Sephora's high standards.
  • Team Support and Coaching: Mentor and coach team members in sales techniques, customer service, and operational procedures.
  • Client Engagement and Sales Execution: Implement our client service model and sales tactics to enhance customer interaction.
  • Compliance with Sephora Standards: Uphold store standards to maintain a professional and welcoming environment.
  • Client Loyalty and Engagement: Promote client loyalty initiatives and track key performance indicators (KPIs) to measure success.
Qualifications/Experience:
  • Previous leadership experience in retail sales or customer service.
  • Strong commitment to client service and teamwork.
  • Excellent communication skills with the ability to manage multiple tasks.
  • Ability to adapt to changing priorities in a retail environment.
  • Flexible availability for peak retail hours.
  • Consistent and reliable attendance record.
  • Physical capability to lift and carry items up to 50 pounds.
Benefits of Working at Sephora:
Diversity, Inclusion & Belonging: We are dedicated to fostering a beauty community that celebrates and respects individual uniqueness.
Comprehensive Rewards: Sephora provides extensive healthcare and wellness benefits based on eligibility. For more details about our company benefits, please refer to our official resources.
Sephora is an equal opportunity employer, committed to creating a diverse and inclusive workplace. All applicants will be considered for employment without regard to various protected statuses. We are also committed to providing reasonable accommodations in our recruitment processes for applicants with disabilities or medical conditions.

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