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Customer Service Associate

2 months ago

Mishawaka, Indiana, United States Wingstop Full time
Join the Wingstop Team - Where Flavor Meets Dedication

Are you passionate about serving fresh, authentic wings and delicious hand-cut seasoned fries? If so, Wingstop is the perfect place for you We are seeking committed team members who are eager to deliver a distinctive flavor experience to our customers.

Position: Customer Service Associate

As a Customer Service Associate at Wingstop, you will be essential in ensuring that orders are processed accurately and efficiently. You will collaborate closely with the kitchen staff to ensure that customers receive their meals promptly. This role is fast-paced and requires outstanding communication skills along with a positive approach to teamwork and customer interaction.

Key Responsibilities:
  • Welcome and greet customers, ensuring a delightful dining experience.
  • Take orders both in-person and via phone, highlighting menu items and current promotions.
  • Process transactions accurately and efficiently, including cash, credit, and gift cards.
  • Provide menu recommendations and respond to customer inquiries.
  • Ensure timely preparation of all orders and verify accuracy before serving.
  • Maintain a clean and organized workspace.
  • Follow safety and sanitation protocols diligently.
  • Address customer complaints professionally and escalate issues when necessary.
  • Leave a lasting positive impression on every customer.
Essential Skills and Qualifications:
  • Experience with computerized register systems.
  • Strong cash handling skills.
  • Ability to remain professional and dependable in high-pressure situations.
  • Excellent interpersonal and communication abilities.
  • Demonstrate integrity, honesty, and accountability.
Additional Information:

Previous cashier or restaurant experience is beneficial.
Food Handler Certification is required.

Perks:
  • Employee discounts
  • Complimentary meals
  • Flexible scheduling

This job description provides an overview of what to expect as a Customer Service Associate at Wingstop. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals. Join us in our mission to serve the world flavor