Customer Service Specialist

2 weeks ago


Mishawaka, Indiana, United States JoAnn Full time

JOB OVERVIEW

  • Role: Retail Team Member
  • Company: JOANN

The Retail Team Member plays a crucial role in delivering outstanding customer service and enhancing sales while ensuring a remarkable in-store atmosphere. This position encompasses the responsibilities of a Brand Advocate, Operational Excellence Contributor, Sales Strategist, and Motivational Leader.

KEY RESPONSIBILITIES

  • Brand Advocate and Customer Engagement:
    • Welcome customers warmly and implement the F.A.S.T. service approach
    • Interact with customers, pose inquiries, and provide assistance
  • Operational Excellence Contributor:
    • Handle transactions with efficiency
    • Restock merchandise accurately and uphold cleanliness standards
  • Sales Strategist:
    • Boost sales through product expertise and fostering customer relationships
    • Reduce inventory loss by adhering to established protocols
  • Motivational Leader:
    • Support fellow team members and collaborate on initiatives
    • Guide and train new team members

PHYSICAL DEMANDS

  • Remain on feet and move around during shifts
  • Communicate effectively with customers and colleagues
  • Input data and lift merchandise as needed

AVAILABILITY REQUIREMENTS

This position is part-time, requiring flexible availability to accommodate store operations. Scheduling will be based on individual availability.

EDUCATIONAL BACKGROUND / EXPERIENCE

  • Education: High School Diploma or equivalent
  • Experience: Preferred 0-2 years in a retail environment

This overview outlines the responsibilities and expectations for the Retail Team Member role at JOANN. Join our team and contribute to a company dedicated to delivering an exceptional customer experience.



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