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Team Lead Customer Service Münster

2 months ago

Mishawaka, Indiana, United States Cascade Industries Full time
Job Overview

About Cascade Industries

Cascade Industries is a leading provider of customer-centric solutions, and we're seeking a highly skilled Team Lead to join our Customer Service team in Münster.

Key Responsibilities

Leadership and Team Management

  • Lead a growing team of customer advisors, fostering a collaborative and supportive environment.
  • Develop and communicate clear goals, objectives, and expectations to ensure team success.
  • Motivate and empower team members to achieve exceptional customer service standards.

Operational Management

  • Manage day-to-day operations, ensuring seamless customer interactions and resolving complex issues efficiently.
  • Develop and implement process improvements to enhance team productivity and efficiency.

Employee Development and Training

  • Design and deliver training programs to enhance team members' skills and knowledge.
  • Conduct regular performance evaluations and provide constructive feedback to drive growth and development.

Customer Focus

  • Ensure customer satisfaction is at the forefront of all team activities and decisions.
  • Develop and implement strategies to drive customer loyalty and retention.

Requirements

  • Proven experience in a team lead or management role, preferably in customer service or a related field.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze complex issues and develop effective solutions.
  • Strong problem-solving and decision-making skills.