WFH CSR Client Support Specialist

18 hours ago

Atlanta, Georgia, United States AO South Full time
Job Title: Client Support Specialist - Work From Home

AO South is seeking a motivated and personable Client Support Specialist to join our team in a fully remote work arrangement. As a Client Support Specialist, you will play a critical role in helping individuals and families achieve financial security by offering personalized solutions that protect what matters most.

Key Responsibilities:
  • Engage with clients through daily outreach using our membership database to understand their needs and guide them through our benefit solutions.
  • Provide exceptional service by assisting clients in understanding the value of supplemental benefits and ensuring they receive personalized care.
  • Maintain ongoing communication with clients throughout the enrollment process, providing updates, addressing concerns, and guiding them post-enrollment.
  • Build long-term relationships with clients by conducting policy reviews, updating beneficiaries, and assisting with claims.
  • Ensure compliance with all regulatory and ethical standards for the sale and servicing of life insurance policies.
What We Offer:
  • 100% Remote Work: Enjoy the flexibility to work from home while balancing your personal and family needs.
  • Impactful Work: Make a difference by helping members and their families achieve financial security and peace of mind.
  • Unlimited Earning Potential: Benefit from a competitive pay structure, including uncapped commissions and weekly payments.
  • Comprehensive Training: Receive extensive training and ongoing support to help you succeed and grow in your role.
  • No Overhead Costs: We provide all the resources you need, so you can focus on your success.
  • Medical Insurance Reimbursement: Receive financial support for medical insurance premiums.
  • Warm Leads Provided: Skip the cold calling—our extensive membership database supplies you with ready-to-engage clients.
  • Performance Incentives: Take advantage of top agent performance incentives and recognition programs.
  • Union Representation: Join OPEIU Local 277 for professional support, representation, and benefits.
Requirements:
  • Outstanding Communication Skills: Demonstrate strong active listening, interpersonal, and problem-solving abilities.
  • Adaptability and Continuous Learning: Be coachable and open to feedback, with a willingness to learn and grow in a fast-paced environment.
  • Self-Motivated and Independent: Thrive in a remote setting, managing your time effectively and driving your own success.
  • Tech-Savvy: Proficient in using Google Drive, Windows, Zoom, and other digital tools.
  • Compassion and Sensitivity: Understand clients' unique situations and offer support with empathy and professionalism.
  • Attention to Detail: Ensure accuracy in paperwork and client documentation.
  • Previous Sales or Customer Service Experience: While not mandatory, prior experience in these fields, especially within insurance, is a plus.
About AO South:

At AO South, we are proud of our long-standing history of serving working-class families and veterans. Join our team and be part of an organization where your work truly matters—helping others while securing your own success.

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