Client Support Specialist, Stone Center

2 weeks ago

Atlanta, Georgia, United States Dal-Tile Full time

Client Support Specialist, Stone Center

Join the leading manufacturer of tile and natural stone in the United States and elevate your career with Dal-Tile, a proud subsidiary of Mohawk Industries.

Our cohesive team of committed professionals has been the cornerstone of our success. In return for their dedication, we offer a family-oriented work atmosphere, a strong commitment to internal promotions, unique benefits that extend beyond traditional medical and dental plans, and a belief that every employee deserves a fulfilling life outside of work. If this resonates with you, take the first step towards a rewarding career with Dal-Tile.

Dal-Tile is actively seeking an outstanding Client Support Specialist who is eager to deliver exceptional service and resolve customer inquiries. The Client Support Specialist is responsible for a variety of support, customer service, and administrative tasks related to assisting walk-in clients. They provide information to customers via phone regarding order status, placing orders, delivery updates, and managing product returns.

Key responsibilities include:

  • Assisting customers in determining order needs
  • Responding to customer inquiries
  • Providing product samples and selection guidance
  • Completing sales transactions and processing payments
  • Utilizing computer systems such as ASI, JDE, and PCs

Additionally, the role involves addressing and resolving customer complaints, including returns and order discrepancies.

Administrative duties include processing payments and receipts, reconciling daily sales reports, preparing bank deposits, balancing petty cash, updating customer records, and creating vendor orders.

Other responsibilities may include entering customer orders, generating daily sales reports, and maintaining compliance with company policies and procedures.

We prioritize a safe working environment by adhering to all safety protocols and reporting any unsafe conditions to management.

Qualifications:

High school diploma or equivalent experience is required, along with a minimum of three years of customer service experience.

Dal-Tile proudly supports our U.S. military, veterans, and their families. We encourage active military members, transitioning service members, and veterans to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran, committed to fostering an inclusive workplace.

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