Client Service Ambassador

5 days ago


Westbury, New York, United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, this individual will play a critical role in delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service: Provide exceptional service to clients, including greeting visitors, answering phone calls, and guiding clients and their pets to exam rooms.
  • Scheduling and Coordination: Schedule and confirm appointments, as well as place outbound calls for follow-ups and outreach to prospective clients.
  • Financial Transactions: Present and explain fees, process payments, and recommend products and services, including prescriptions.
  • Product Knowledge: Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
  • Administrative Tasks: Manage medical records, charts, reports, and correspondence, as well as maintain the cleanliness and organization of the hospital.
What We Offer
  • Competitive Compensation: A salary range of $/hr based on skill level and experience.
  • Night and Weekend Differentials: Additional compensation for working non-traditional hours.
  • Benefits Package: Comprehensive benefits, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
Requirements

We are seeking a highly motivated and detail-oriented individual with excellent communication and interpersonal skills. If you are a current associate, please apply through our internal career site. We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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