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Residential Support Coordinator

2 months ago

Chicago, Illinois, United States Inspiration Full time

Job Title: Residential Support Coordinator
Department: Housing Services
Reports to: Housing Manager
FLSA Status: Non-Exempt
Salary: $48,000 - $50,000

OVERVIEW
In a setting that values dignity and respect, Inspiration Corporation connects individuals and fosters opportunities through access to essential services, employment training, housing solutions, and nutritional support. Each year, Inspiration Corporation collaborates with numerous resilient individuals in Chicago who confront systemic challenges and inequalities, including homelessness, food insecurity, and social isolation.

To assist individuals and families in overcoming these obstacles, we offer dedicated support along with housing assistance, job training, scholarships, meals, and engagement services. Inspiration Corporation meets individuals where they are in their journey, helping them access the resources they need to achieve their personal aspirations. Our programs are voluntary, and all service needs and objectives are driven by the participants. Our case management approach is rooted in strengths-based and trauma-informed practices, emphasizing harm reduction and minimizing risks associated with high-risk behaviors through motivational interviewing.

At Inspiration Corporation, our employees embody our mission by demonstrating the following Core Values:

  • Integrity - We foster trusting, collaborative relationships grounded in mutual respect and accountability.
  • Growth - We promote personal development, curiosity, and openness to new possibilities.
  • Equity - We acknowledge each person's inherent rights and advocate for inclusive access to resources and opportunities.
  • Resilience - We persist and seek solutions that honor our strength in adversity while promoting self-care.
  • Hospitality - We cultivate uplifting, accepting, and supportive connections with everyone who engages with us.

Inspiration Corporation believes that these values are integral to our work with participants and each other, creating a culture in which we all have a stake.

Position Summary
Residential Support Coordinators assist individuals and families in achieving their objectives by guiding them in securing and maintaining stable housing.

Coordinators may be assigned to serve various populations based on program needs, including individuals, families, survivors of domestic violence, individuals with serious mental health challenges, substance use disorders, chronic health conditions, and those involved with the criminal justice system.

Residential Support Coordinators may work within different program models based on needs, such as Permanent Housing, Permanent Supportive Housing, Transitional Housing, and Rapid Re-Housing.

Inspiration Corporation's Housing Services department adheres to a Harm Reduction and Housing First philosophy. Our services are trauma-informed, participant-centered, and strengths-based.

  • Exemplify Inspiration Corporation's Core Values.
  • Demonstrate professionalism and high standards in all performance aspects.
  • Ensure the efficient and respectful delivery of housing services in alignment with the agency's mission.
  • Collaborate with all departments as necessary to address the needs of the agency's participants.
  • Engage in department and agency meetings and professional development opportunities.
  • Work independently and collaboratively within a team.
  • Travel throughout the city to provide case management services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Housing Services

  • Ensure that all established program objectives are met or surpassed, including maintaining regular contact with all assigned participants and their landlords, supporting participants to prevent homelessness, and achieving programmatic goals defined by internal and external stakeholders.
  • Evaluate new referrals for service eligibility and enroll qualified participants in programs promptly.
  • Assist participants in finding suitable housing, conducting inspections, building relationships with landlords or property managers, and facilitating lease agreements. Advocate for participants to ensure housing quality and stability.
  • Support participants with moving logistics and acquiring necessary household items.

Case Management

  • Assess participants' potential challenges to maintaining stable housing and provide coaching, support, and referrals to enhance housing retention, stability, quality of life, and self-sufficiency (e.g., assistance with budgeting, life skills, and communication skills).
  • Facilitate introductions between participants and Employment Navigators to explore job and training opportunities.
  • Collaborate with participants to develop goal-oriented action plans and adjust them as needed.
  • Provide coaching, case management, and additional support to help participants progress on their action plans, including working with family members. Maintain regular contact, including visits to participants' residences.
  • Offer resources, referrals, and follow-up for household members to address comprehensive needs and advocate for participants to ensure they receive necessary services.
  • Identify strategies to tackle short-term or chronic issues, such as substance use or mental health challenges, that may hinder goal achievement and risk relapse into homelessness.
  • Ensure all school-age children are enrolled in educational programs by obtaining necessary documentation and that children under five receive appropriate developmental assessments.
  • Maintain detailed case notes on participants' progress and complete all required tracking and reporting in a timely manner.
  • Collaborate with housing staff to organize tenant surveys, gather feedback, and facilitate tenant meetings as necessary.

Program Support

  • Maintain accurate data collection and reporting as required for internal management, external funding sources, and regulatory agencies.
  • Prepare for and participate in program audits.
  • Prepare monthly requests for rent and utility payments, track tenant rent collection, and work with the Finance Department. Follow up on rent arrears and ensure participants adhere to payment plans.
  • Provide recommendations to senior staff for developing or modifying services, policies, and protocols to meet program participants' needs in alignment with the agency's strategic goals.
  • Contribute to the development and evaluation of the housing program.

SUPERVISORY RESPONSIBILITIES: None

EDUCATION, EXPERIENCE & SKILLS: To perform this job successfully, an individual must be able to fulfill each essential duty satisfactorily. The following requirements represent the education, experience, and skills necessary for the position.

Access to a personal vehicle for regular home visits and meetings, along with a valid driver's license and insurance, is required. A Bachelor's Degree or equivalent life experience is required; graduate-level studies are preferred. Degrees in Social Work or related fields are preferred. Two years of experience in case management within a non-profit setting, particularly with homeless or low-income populations, is preferred, along with significant life experience. Proficiency in Windows operating environments and Microsoft Office is required. Experience with electronic record-keeping is preferred. Familiarity with the Chicago Continuum of Care, HUD, and municipal and state housing regulations is preferred.

Independent work capability and critical thinking skills are required. Active listening and the ability to communicate professionally, both verbally and in writing, are essential.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and communicate. The employee frequently is required to walk. The employee is regularly required to stand, navigate stairs, and drive throughout the city. The employee must regularly lift and/or move up to 10-20 pounds. Must be approved to drive agency vehicles. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The working environment may include shared offices, in-person visits to participants' homes, accompanying participants to referrals or partner agencies, and a remote or hybrid work model with scheduled remote and office hours. The housing program is located at Inspiration Corporation's main office and shares workspace with the agency's meals and homeless engagement services programs.

Maintains standard office hours. Attends evening, weekend, and early morning meetings and functions as required.

Inspiration Corporation is an equal opportunity employer.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Bachelor's (Required)

Experience:

  • Case management: 1 year (Preferred)

License/Certification:

  • Driver's License and personal vehicle (Required)