Business Services Director

7 days ago

Richmond Heights, Virginia, United States Virginia Department of Human Resource Management Full time
Job Title: Business Services Director

We are seeking a highly skilled Business Services Director to join our team at GENEDGE ALLIANCE. As a key member of our organization, you will be responsible for providing specialist capabilities and acting as the knowledge management hub for your assigned areas of responsibility.

Key Responsibilities:
  • Be the face of GENEDGE by providing direct consultation with clients
  • Oversee project managers and third-party resources to deliver services to clients
  • Develop and execute a statement of work to meet client needs
  • Provide consultations, remote discussions, and site visits with Regional Growth Managers (RGMs) to craft solutions to client challenges
  • Strategize with colleagues and leadership to deliver solutions for complex challenges
  • Work with RGMs and third-party resources to scope and cost engagements
  • Assist RGMs in proposal development, resourcing, and Salesforce documentation
  • Provide product/service delivery as part of a project delivery team
  • Support project closure, impact collection, and reporting
  • Own responsibility for third-party performance in your line of business
  • Source and maintain qualified third-party capacity and capabilities
  • Lead services development and implementation based on market needs and customer impact
  • Provide briefings and training to RGMs on service offerings and market trends
  • Be responsible for administrative requirements of GENEDGE employees
Requirements:
  • BS degree in an engineering, science, or business discipline or equivalent combination of education, training, and/or experience
  • Progressively greater experience and responsibilities in a manufacturing and/or technology environment
  • Demonstrated expertise in process improvement areas
  • Working knowledge of key business processes associated with the value chain
  • Previous consulting or direct customer-facing experience
  • At least 10 years of progressively greater experience in the OPERATIONS line of business
Preferred Qualifications:
  • Master's degree or equivalent
  • Applicable professional certifications applicable to the operations line of business

We are an equal opportunity employer and do not discriminate on the basis of race, color, national origin, sex, religion, sexual orientation, gender identity, disability, age, or veteran's status. Women and minorities are encouraged to apply.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

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