Service Director

13 hours ago


Richmond, Virginia, United States Moore Cadillac Subaru of Richmond Full time
{"Job Title": "Service Director", "Job Description": "Lead Our Service Team

Moore Subaru/Cadillac of Richmond is seeking an experienced Service Director to lead our team in delivering exceptional customer service and driving business growth. As a key member of our leadership team, you will be responsible for overseeing the service department, ensuring efficient operations, and fostering a positive work environment.

Key Responsibilities:
  • Maintain profit and efficiency goals set by the General Manager
  • Monitor and improve CSI/NPS and retention per manufacturer
  • Conduct daily one-on-one meetings with Service Writers to identify strengths and potential service issues
  • Review and evaluate service sales performance
  • Staff and support Service Writer teams relative to production requirements
  • Ensure all staff are up to date on certification training
  • Assure proper repair-order flow and maximize productivity
  • Monitor and control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Conduct performance evaluations with service lane staff
Requirements:
  • 2+ years of management experience
  • New car dealership service experience a plus
  • Candidate must pass background check and drug screen
Benefits:
  • Superior benefits program highlighted by a 10% 401K match
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
Work Environment:

In person

Full-time

$100,000.00 per year

10 hour shift

Monday to Friday

Driver's License (Required)

"}
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