Customer Service Representative
3 weeks ago
Company Description Harsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production. We also have developed a range of by-products for specialized applications across industry, construction and agriculture, which utilize Harsco’s expertise in mineral materials. Job Description General Position Responsibilities The Customer Service Representative is a critical component of the sales process, serving as the frontline interface between the business and our customers. This position will be a key advocate for effective customer order execution by both supporting and assisting the customers, operations, and sales teams. Manages follow-through to achieve and maintain a level of superior customer service and partners with Operations Supervisors to coordinate all aspects of servicing accounts. Tactical responsibilities include processing customer orders, managing warehouse and transload operations, scheduling shipping and receiving activities, tracking inventory, and maintaining customer accounts. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provides coordination of Sales, Operations, Logistics, and Finance to ensure customer orders are executed efficiently and all appropriate communications, both internally and externally, are consistent. Serves as a key contact for external customers and third-party sales agents. Follows appropriate order fulfillment policies, standards, guidelines, and procedures. Takes corrective/preventative action to resolve customer service issues and complaints. In addition, ensures complete communication to involved parties to prevent re-occurrence. Ensures Client Satisfaction of all internal and external customers and stakeholders. Manages and maintains current order status visibility, price verification, and product inquiry. Supports operations management in locating products and determining product availability. Coordinates with Transportation Specialist to facilitate the timely shipment of product. Acts as the interface between customers and sales personnel regarding product availability, delivery dates, order cancellations, and order status. Provides information regarding product costs and quantities to sales personnel. Receives and processes sales orders from customers by phone, email, or fax. Prepares orders by checking product availability, coordinating transportation for delivery, maintaining sales order logs, preparing bills of lading, and processing administrative paperwork for site and corporate office (i.e. Sales Orders, pick slips, STOTs, etc.). Maintains continuous communication with plant administrators to facilitate smooth customer pickup or delivery. Performs basic customer service tasks, such as answering telephone calls, responding to customer emails, answering customer questions, resolving customer issues, following-up on prospective customer inquiries, and facilitating a positive customer experience throughout the lifecycle of each order. Completes necessary Oracle inventory data entries. Maintains customer account books, updating or changing customer’s account information as needed, reporting changes to corporate office, and deleting obsolete information. Provides support to the team on daily transactions and in managing the expectations of the stakeholders. Establishes relationships and direct communication with our key customers to understand their needs and what we can do to consistently deliver high-quality products and services. Other work will be assigned based on business requirements, customer delivery issues, and other workload necessities. Participation in projects at the business unit level may be required in addition to this role’s daily responsibilities. Qualifications Qualifications Knowledge And Skills PC experience and strong knowledge of Microsoft Office Suite. Strong administrative skills required, including the ability to manage a variety of tasks and attention to detail. Oracle and/or CRM experience is a plus. Education And Work Experience Associates Degree or High School Diploma with 2+ years relevant work experience. Minimum 1-3 years of customer service experience desired. Strong track record of taking ownership and driving results. Supervisory Responsibilities This job has no direct supervisory responsibilities. Works closely with Commercial Team and Transportation Specialist. Additional Information We offer competitive benefits, including health insurance, life insurance and disability plans, as well as a 401k with company matching. Harsco Environmental is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position #J-18808-Ljbffr
-
Customer Service Representative
7 days ago
Camp Hill, Pennsylvania, United States Mobile Health Team Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Mobile Health Team, you will be responsible for providing exceptional service to our clients through inbound calls, emails, and other communication channels.Key Responsibilities:Customer Service: Respond...
-
Customer Service Representative
2 days ago
Camp Hill, Pennsylvania, United States The GIANT Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...
-
Customer Service Representative
2 days ago
Camp Hill, Pennsylvania, United States The GIANT Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...
-
Customer Service Representative
1 week ago
Camp Hill, Pennsylvania, United States PeopleShare Full timeJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at PeopleShare. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their technical issues are resolved in a timely and professional manner.Key...
-
Customer Service Representative
3 months ago
Camp Hill, United States Staff My Agency Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person! We seek an energetic professional interested in helping our business grow through value-based...
-
Customer Service Representative
1 month ago
Camp Hill, United States Tim Peiffer - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person! We seek an energetic professional interested in helping our business...
-
Customer Service Representative
3 months ago
Camp Hill, United States Harsco Environmental Full timeJob DescriptionJob DescriptionCompany DescriptionHarsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production. We...
-
Customer Service Representative
3 months ago
Camp Hill, United States Enviri Corporation Full timeCompany Description Harsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production. We also have developed a range...
-
Bilingual Customer Service Representative
2 days ago
Camp Hill, Alabama, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...
-
Customer Services Representative
2 months ago
Camp Hill, United States S and T Bank Full timeCamp Hill: 3345 Market Street; Camp Hill, PA 17011 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM - 12:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options...
-
Customer Service Representative II
2 days ago
Camp Hill, Pennsylvania, United States GXO Logistics Full timeAbout the RoleGXO Logistics is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our logistics team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.Key ResponsibilitiesCustomer Service: Provide timely and effective...
-
Customer Service Representative
2 days ago
Forest Hill, Maryland, United States Hart to Heart Ambulance Service Inc Full timeAbout the RoleHart to Heart Ambulance Service Inc is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients and patients.Key ResponsibilitiesScheduling and Coordination: Schedule and change appointments...
-
Camp Hill, Pennsylvania, United States Goodall Pools & Spas Full timeCompany OverviewGoodall Pools and Spas stands as the premier provider of swimming pool and spa solutions in Central Pennsylvania. With a legacy spanning 60 years, this family-owned enterprise has earned its esteemed reputation by merging cutting-edge technology with exceptional customer service. Operating four retail outlets and a Construction-Distribution...
-
Customer Service Representative II
2 days ago
Camp Hill, United States GXO Logistics, Inc. Full timeLogistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...
-
Customer Service Ambassador
2 days ago
Camp Hill, Pennsylvania, United States Sigma Full timeJob SummarySigma Systems Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to inbound calls from clients,...
-
Customer Service IT Support
7 days ago
Camp Hill, Pennsylvania, United States PeopleShare Full timeAre you eager to advance your career in customer support with a focus on technology?Position Overview:Work Schedule: Monday to Friday, 8 AM to 5 PMCompensation: $17 per hourRole Responsibilities:Handle incoming support callsPerform maintenance and repairs on point-of-sale systemsDiagnose and resolve client issuesQualifications:Strong attention to...
-
Customer Service Lead
3 months ago
Camp Hill, United States Select Medical Full timeOverview: Customer Service Lead Starting at $17.50 per hour Why work for Select? We are committed to your growth and success! -Career Advancement opportunities -Competitive pay, benefits and PTO -Eligible for referral bonuses -Thorough orientation program -Team oriented environment Support the daily activity of the Customer Service Representatives and...
-
Customer Service Representative
3 weeks ago
Oxon Hill, United States McDonald's Full timeCustomer Service Representative: As a Customer Service Representative, you will play a key role in ensuring customer satisfaction and maintaining positive relationships with customers. You will be responsible for addressing customer inquiries, resolving issues, and providing information about products or services. The ideal candidate will have excellent...
-
Customer Service Representative
1 month ago
Camp Verde, United States Forest Service Full timeProvides a full range of standard and non-standard assignments resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. The incumbent must identify and understand the issues involved in each assignment and determine...
-
Customer Service Representative
3 weeks ago
Chapel Hill, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
