Patient Service Coordinator

1 week ago


Missoula, Montana, United States Forefront Dermatology Full time
About the Job

The Clinical Receptionist plays a vital role in welcoming patients to Forefront Dermatology and preparing their electronic health records for appointments. Key responsibilities include collecting co-pays, outstanding balances, and cosmetic payments, as well as accurate reporting to the billing department.

Job Details:
  • Pre-Appointment Preparation: Unlock doors, turn on lights and radio, ensure the waiting room is tidy, count the starting balance in the cash box, and document on the daily cash log.
  • Scheduling and Check-In: Review scheduled appointments, print the daily appointment list report, and post a copy according to clinic-specific protocol. Greet and check-in patients, verifying demographic information, updating necessary forms, and confirming referral status.
  • Insurance and Payment Processing: Verify insurance information, update new insurance information, and scan insurance cards into electronic health records. Collect co-pays, payments on account, and full balances for cosmetic procedures, providing receipts and documenting on the daily cash log.
  • Waiting Room Management: Organize magazines, dispose of outdated copies, and maintain the tidiness of the waiting area and reception counter.
  • Communication and Patient Care: Inform patients of outstanding balances, use provided scripting to request payment, and scan documents into electronic health records.


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