Field Service Technician

2 weeks ago


Broadview Heights, Ohio, United States Dematic Full time

Join Dematic as a Regional Field Service Technician

Dematic Corporation is seeking a skilled Regional Field Service Technician to join our team. Under the guidance of the Field Service Manager, this role is essential in delivering maintenance and repair services, as well as training on our installed systems and equipment.

As a representative of Dematic within the customer’s premises, you will play a crucial role in fostering positive relationships and ensuring customer satisfaction with our systems.

Key Responsibilities:

  • Conduct semi-complex equipment trials, tests, repairs, and overhauls.
  • Provide training to customers on semi-complex products and services.
  • Perform maintenance on tools and test equipment, documenting all inspections and repairs.
  • Respond to service calls and assess product performance based on field data.
  • Identify and resolve problems effectively, escalating complex issues as necessary.

Qualifications:

  • Trade school graduate or two-year Associate's degree in a mechanical or electrical technician program; Bachelor's degree in engineering preferred.
  • Minimum of two years of experience in troubleshooting electromechanical or mechanical equipment.
  • Experience with material handling equipment, particularly Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly valued.
  • Willingness to travel extensively, including overnight trips, and availability during off-hours, weekends, and holidays.
  • Proficient in writing clear and concise trip reports in accordance with company procedures.
  • Knowledge of personal computers for word processing and database functions is required, along with experience in troubleshooting Programmable Logic Controllers (PLC).

What We Offer:

At Dematic, we provide opportunities for career development, competitive compensation, and a range of benefits. We are committed to pay transparency and offer global opportunities for growth.

Dematic is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.



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