Client Relations Specialist

2 weeks ago


Broadview Heights, Ohio, United States Jani-King of Cleveland Full time
Company Overview

Jani-King is a leading franchise-based commercial cleaning organization, recognized as the largest in its field. With a commitment to excellence, Jani-King has established itself as the official cleaning partner for prominent organizations. Operating in the Northeast Ohio region since 1991, Jani-King of Cleveland has grown to become a significant player in the industry, maintaining a legacy of strong ownership and a dedication to quality service.

Position Summary

We are in search of a dedicated and proactive individual to join our team as a Customer Service Representative. This full-time role involves representing Jani-King in the Northeast Ohio area, where you will have the opportunity to build and maintain relationships with our valued clients. Your primary responsibility will be to address customer inquiries and concerns, serving as the initial point of contact for incoming communications.

The ideal candidate will possess exceptional communication skills, both written and verbal, and will be adept at managing challenging conversations with professionalism. Regular outreach to clients will be necessary to assess satisfaction with our services and gather valuable feedback.

Key Responsibilities
  • Act as a liaison between clients, internal teams, and franchisees to ensure effective communication.
  • Document client feedback and organize information for efficient processing.
  • Collaborate with field teams to resolve customer issues promptly.
  • Maintain a positive and professional demeanor in all interactions.

Qualifications
  • 1-2 years of experience in customer service.
  • Strong problem-solving abilities and organizational skills.
  • Capacity to manage multiple tasks and prioritize effectively.
  • Excellent written and verbal communication skills.
  • Ability to navigate difficult conversations with ease.
  • Strong interpersonal skills to foster collaborative relationships.
  • Demonstrated initiative and thoroughness in work.
  • Positive attitude and a sense of urgency in addressing client needs.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Additional Information

This is a full-time position with a standard work schedule. All candidates will undergo a background check, and all information will be handled confidentially in accordance with EEO guidelines.

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