Customer Engagement Associate

2 weeks ago


Broadview Heights, Ohio, United States Jani-King of Cleveland Full time
Company Overview

Jani-King is a premier franchise-based commercial cleaning enterprise, recognized as the largest in its field globally. Celebrating over 50 years of excellence, Jani-King of Cleveland proudly serves the Northeast Ohio region and has established itself as a leader in the commercial cleaning sector. Our commitment to quality and our dedicated workforce have been pivotal in building our esteemed reputation.

Position Summary

We are in search of a proactive and professional individual eager to embark on a fulfilling career with a reputable organization. In this role, you will represent Jani-King in Northeast Ohio, taking charge of your accounts and fostering strong relationships with our clientele. Your ability to navigate challenging discussions, coupled with exceptional written and verbal communication skills, will be essential as you serve as the primary contact for incoming customer inquiries. Additionally, you will proactively reach out to clients to assess their satisfaction with our services.

We seek a candidate with outstanding interpersonal abilities to act as a bridge between our customers, internal teams, and franchise owners, ensuring effective communication that is crucial for our operational success. This role will involve documenting feedback in our systems and organizing the information received to prioritize customer needs. You will collaborate with our field team while also working independently to resolve customer concerns efficiently.

Jani-King offers a comprehensive benefits package, which includes paid holidays, vacation time, healthcare options including dental and vision, life insurance, and a Simple IRA plan with a matching contribution.

Required Qualifications
  • 1-2 years of experience in customer service
  • Strong problem-solving and organizational capabilities
  • Ability to manage multiple tasks and prioritize effectively
  • Excellent written and verbal communication skills
  • Competence in handling challenging conversations
  • Strong interpersonal skills
  • Ability to foster collaborative relationships
  • Demonstrated initiative and thoroughness
  • Positive demeanor
  • Sense of urgency
  • Proficiency in Microsoft Office applications such as Word, Excel, and Outlook
Additional Information

This is a full-time position with a standard work schedule from Monday to Friday.

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