Service Support Representative

2 weeks ago


Broadview Heights, Ohio, United States Jani-King of Cleveland Full time
Company Overview

Jani-King is a renowned leader in the commercial cleaning sector, having celebrated its 50th anniversary in 2019. As the largest franchise-based cleaning organization globally, Jani-King proudly serves esteemed clients, including professional sports teams and major organizations. Since its establishment in 1991, Jani-King of Cleveland has consistently ranked among the top offices in the United States, maintaining a legacy of excellence and dedication to quality service.

Position Summary

We are in search of a proactive and professional individual eager to embark on a full-time career with a respected company. This role involves representing the Jani-King office in the Northeast Ohio region. You will have the opportunity to manage your accounts while fostering strong relationships with clients. Exceptional communication skills, both written and verbal, are essential as you will be the primary contact for incoming customer inquiries. You will also proactively engage with clients to assess their satisfaction with our services.

We are looking for a candidate with outstanding interpersonal abilities to act as a bridge between our clients, internal teams, and franchise owners, ensuring effective communication that is crucial for our operational success. Your responsibilities will include documenting feedback in our systems and organizing the information you gather. You will collaborate with our field team to address and resolve client concerns efficiently.

Jani-King offers a comprehensive benefits package, which includes paid holidays, vacation time, healthcare options encompassing dental and vision coverage, life insurance, and a Simple IRA plan with a 3% employer match.

Key Qualifications
  • 1-2 years of experience in customer service
  • Strong problem-solving and organizational capabilities
  • Ability to manage multiple tasks and prioritize effectively
  • Excellent written and verbal communication skills
  • Competence in handling challenging conversations
  • Strong interpersonal skills
  • Ability to cultivate collaborative relationships
  • Demonstrated initiative and thoroughness
  • Positive attitude and sense of urgency
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Additional Information

This is a full-time position with a standard work schedule from Monday to Friday, 8 AM to 5 PM. All candidates will undergo a background check, and all information will be treated confidentially in accordance with EEO guidelines.

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