Service Support Representative
2 weeks ago
Jani-King is a renowned leader in the commercial cleaning sector, having celebrated its 50th anniversary in 2019. As the largest franchise-based cleaning organization globally, Jani-King proudly serves esteemed clients, including professional sports teams and major organizations. Since its establishment in 1991, Jani-King of Cleveland has consistently ranked among the top offices in the United States, maintaining a legacy of excellence and dedication to quality service.
Position Summary
We are in search of a proactive and professional individual eager to embark on a full-time career with a respected company. This role involves representing the Jani-King office in the Northeast Ohio region. You will have the opportunity to manage your accounts while fostering strong relationships with clients. Exceptional communication skills, both written and verbal, are essential as you will be the primary contact for incoming customer inquiries. You will also proactively engage with clients to assess their satisfaction with our services.
We are looking for a candidate with outstanding interpersonal abilities to act as a bridge between our clients, internal teams, and franchise owners, ensuring effective communication that is crucial for our operational success. Your responsibilities will include documenting feedback in our systems and organizing the information you gather. You will collaborate with our field team to address and resolve client concerns efficiently.
Jani-King offers a comprehensive benefits package, which includes paid holidays, vacation time, healthcare options encompassing dental and vision coverage, life insurance, and a Simple IRA plan with a 3% employer match.
Key Qualifications
- 1-2 years of experience in customer service
- Strong problem-solving and organizational capabilities
- Ability to manage multiple tasks and prioritize effectively
- Excellent written and verbal communication skills
- Competence in handling challenging conversations
- Strong interpersonal skills
- Ability to cultivate collaborative relationships
- Demonstrated initiative and thoroughness
- Positive attitude and sense of urgency
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
This is a full-time position with a standard work schedule from Monday to Friday, 8 AM to 5 PM. All candidates will undergo a background check, and all information will be treated confidentially in accordance with EEO guidelines.
-
Customer Service Representative
3 days ago
Broadview Heights, Ohio, United States Jani-King of Cleveland Full timeAbout Jani-King of ClevelandJani-King of Cleveland is a leading commercial cleaning company, proudly serving the Northeast Ohio market. With over 30 years of experience, we have established ourselves as a trusted partner for businesses seeking reliable and high-quality cleaning services.Job DescriptionJob Title: Customer Service Representative - Northeast...
-
Customer Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Full timeCustomer Service Representative I (Onsite) Key Responsibilities:At Globe Life, we prioritize the empowerment of our employees by providing them with the necessary support and opportunities for success throughout their careers. Our vibrant and engaging community fosters professional growth, enhanced earning potential, and a stable work environment.We take...
-
Client Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life And Accident Insurance Company Full timePosition Overview:As a Customer Service Representative I, you will play a vital role in ensuring customer satisfaction and support within our organization. Your primary responsibilities will include addressing customer inquiries, providing information about our services, and assisting clients with their needs.Key Responsibilities:1. Respond to customer...
-
Client Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Full timeCustomer Service Representative I (Onsite) Key Responsibilities The Customer Service Representative I plays a vital role in interacting with clients on behalf of the organization, ensuring a positive and professional experience. Responsibilities include managing incoming calls from agents and policyholders, addressing inquiries, and processing requests...
-
Client Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeCompany Overview:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success at every career stage. Our vibrant community offers significant potential for professional growth, enhanced earning capabilities, and a stable work environment.We take pride in cultivating a supportive and innovative culture that...
-
Customer Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeAbout Globe Life:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success at every career stage. Our vibrant and engaging community provides significant opportunities for professional growth, enhanced earning potential, and a stable work environment.We take pride in cultivating a compassionate and...
-
Customer Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeAbout Globe Life:At Globe Life, we prioritize empowering our workforce with the resources and opportunities necessary for success throughout their careers. Our vibrant and engaging community provides significant opportunities for professional growth, enhanced earning potential, and a stable work environment.We take pride in cultivating a supportive and...
-
Operations Support Specialist
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeAdministrative Generalist I Core Responsibilities The Administrative Generalist plays a vital role in facilitating various operational functions and managing daily activities. This position requires effective engagement with different departments and clients, representing Globe Life Inc. in a courteous and professional manner. The individual must possess the...
-
Operations Support Specialist
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeAdministrative Generalist I Overview of Responsibilities The Administrative Generalist I plays a crucial role in facilitating various operational functions and managing the daily workflow within the organization. This position involves engaging with multiple departments and clients, representing Globe Life Inc. in a professional and positive manner. The...
-
Psychiatric Support Services Coordinator
5 days ago
Broadview Heights, Ohio, United States ViaQuest Full timeAbout ViaQuestWe are a leading provider of mental health services, dedicated to delivering high-quality care to individuals and families in need. Our team of experienced professionals is committed to making a positive impact in the lives of our clients.Job SummaryWe are seeking a skilled Behavioral Health Case Manager to join our team. As a key member of our...
-
Sales Development Representative
6 days ago
Broadview Heights, Ohio, United States Emerald Resource Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales Development Representative to join our team at Emerald Resource Group. As a Sales Development Representative, you will be responsible for developing and growing a client base through strategic sales activity.Key ResponsibilitiesResearch and effectively present our services to new and...
-
Administrative Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeCompany Overview:At Globe Life, we prioritize empowering our workforce with the necessary support and opportunities to thrive at every phase of their professional journey. Our vibrant and dynamic community provides significant opportunities for career advancement, enhanced earning potential, and a stable work environment.We take pride in cultivating a...
-
Field Service Technician
2 weeks ago
Broadview Heights, Ohio, United States Dematic Full timeJoin Dematic as a Regional Field Service Technician Dematic Corporation is seeking a skilled Regional Field Service Technician to join our team. Under the guidance of the Field Service Manager, this role is essential in delivering maintenance and repair services, as well as training on our installed systems and equipment. As a representative of Dematic...
-
Operations Support Specialist
1 week ago
Broadview Heights, Ohio, United States Globe Life Full timeThe Operations Support Specialist plays a crucial role in facilitating various operational functions and managing daily activities within the organization. This position involves interacting with multiple departments and clients in a courteous and professional manner. The ideal candidate will possess the ability to perform diverse tasks with a strong...
-
Operations Support Specialist
1 week ago
Broadview Heights, Ohio, United States Globe Life Full timeThe Operations Support Specialist plays a crucial role in facilitating various operational functions and managing the daily workflow of the office. This position requires engaging with different departments and clients on behalf of Globe Life in a courteous and professional manner. The ideal candidate will possess the ability to manage diverse tasks with...
-
Operations Support Specialist
1 week ago
Broadview Heights, Ohio, United States Globe Life Full timeThe Operations Support Specialist plays a crucial role in facilitating various operational functions and managing daily activities. This position involves interacting with different departments and clients on behalf of Globe Life in a courteous and professional manner. The ideal candidate will possess the versatility and expertise to manage tasks across...
-
Direct Support Professional/Caregiver
1 week ago
Broadview Heights, Ohio, United States Koinonia Homes Full timeDirect Support Professional/Caregiver PositionHow could a flexible work schedule enhance your lifestyle? Shift: Sun/Mon/Wed 8:00 AM - 9:00 PMIMPORTANT CLICK HERE to complete the application on the Koinonia web site. This is the most efficient way to connect with a recruiter. IMPORTANT: Full COVID-19 vaccination or willingness to be vaccinated is required for...
-
Client Support Specialist I
2 weeks ago
Broadview Heights, Ohio, United States Globe Life Inc. Full timeThe Client Support Specialist I plays a crucial role in engaging with clients in a friendly and professional manner on behalf of Globe Life Inc. This position involves managing incoming inquiries from agents and policyholders, addressing phone calls, processing requests for modifications to client accounts, and maintaining an up-to-date understanding of...
-
Customer Support Representative
3 days ago
Bedford Heights, Ohio, United States Cook & Boardman Full timeJob SummaryCook & Boardman is seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and other communication...
-
Psychiatric Care Services Coordinator
5 days ago
Broadview Heights, Ohio, United States ViaQuest Full timeAbout This OpportunityAt ViaQuest, we are dedicated to providing exceptional care and support to individuals with mental health needs. As a Behavioral Health Case Manager, you will play a vital role in our team's efforts to deliver high-quality services and make a positive impact in the lives of our clients.Key ResponsibilitiesTherapeutic Behavioral...