Field Operations Supervisor

2 weeks ago


Broadview Heights, Ohio, United States Konecranes Nuclear Equip and Services LLC Full time

Position Title:
Field Supervisor

Country:
United States

Employment Type:
Term

Full-Time/Part-Time:
Full time

Workplace:
Field Service

Overview:
At Konecranes Nuclear Equip and Services LLC, we recognize that exceptional customer experiences stem from the dedicated individuals who represent our brand. Our commitment to passion and motivation drives our operations. We value diversity as a key component of our success and growth, fostering an environment where everyone can thrive and express their true selves.

Key Responsibilities:
- Oversee Field Operatives while ensuring adherence to Safety and Quality Control protocols.
- Conduct Spot Audits and assist in Customer Consultation processes in remote areas.
- Perform Observation Based Safety Checks and vehicle safety inspections.
- Ensure all drivers practice safe driving habits.
- Engage in safety-related investigations.
- Collaborate with the Inside Sales team to relay sales leads and gather necessary information for repair quotes.
- Conduct and document weekly Toolbox Talks.
- Provide technical guidance and mentorship to Field Operatives.
- Act as Project Manager for larger initiatives.
- Assist in the training and evaluation of Field Operatives.
- Manage communication with Field Operatives and Inspectors, relaying essential information to Planners.
- Address complex technical issues and coordinate schedules with Planners.
- Organize and verify equipment and parts for various jobs.
- Conduct customer visits to gather information for projects and service requests.
- Perform fieldwork including repairs, inspections, troubleshooting, and project management.
- Support the Service Manager with customer relations and operational needs.
- Oversee onsite job management and monitor potential warranty requests.

Requirements:
- A valid driver's license and a clean driving record are essential.
- Strong leadership and communication skills are necessary for success in this role.

At Konecranes, we strive to create a unique work environment that values the contributions of every employee.

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